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List case statuses, priorities or types

kayako_list_case_options
Read-only

List the instance's case statuses (id, label, type), priorities (id, label, level) or types (id, label, type) — the ids needed for status_id / priority_id / type_id when creating, updating or replying to a case. Kayako: GET /api/v1/cases/{statuses|priorities|types}.json.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
kindYesWhich list to return.

Schema Changelog

Changes observed during successful MCP inspections.

  1. Changed1 schema field changed
    • changedInput schema / $schema
      Previous value: -"http://json-schema.org/draft-07/schema#"New value: +"https://json-schema.org/draft/2020-12/schema"
  2. First observed

TDQS

A4.3/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

readOnlyHint=true already declares the safe-read profile, so the description only needs to add context beyond that. It does: it gives the underlying endpoint (GET /api/v1/cases/{statuses|priorities|types}.json) and the shape of returned records (id, label, type/level). It omits auth requirements, rate limits, and pagination, which keeps it short of a 5.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

A single dense sentence front-loads the verb and resource, with the endpoint appended for reference. The parenthetical field lists are information-dense but each earns its place; the sentence is slightly packed but not padded.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With no output schema, the description usefully compensates by naming the returned fields per option kind, so an agent knows what it will get back. Missing only ancillary details such as auth or ordering, which is a minor gap for a simple read tool.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% and the single 'kind' enum is already self-documenting, so the baseline is 3. The description adds genuine meaning by mapping each kind to its downstream referencing parameter (status_id/priority_id/type_id) and to the returned field set, which the schema does not convey.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb (list) and the exact resources (case statuses, priorities, types), and even enumerates the returned field shapes for each. It is clearly distinguishable from siblings like kayako_list_cases, which list cases rather than the option dictionaries used to populate case fields.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explicitly states the purpose context: these are 'the ids needed for status_id / priority_id / type_id when creating, updating or replying to a case', which routes the agent to the sibling tools that consume them. However, it offers no when-not-to-use condition or explicit comparison against an alternative.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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