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kayako

List case statuses, priorities or types

kayako_list_case_options
Read-only

List the instance's case statuses (id, label, type), priorities (id, label, level) or types (id, label, type) — the ids needed for status_id / priority_id / type_id when creating, updating or replying to a case. Kayako: GET /api/v1/cases/{statuses|priorities|types}.json.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
kindYesWhich list to return.

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A4.1/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true, so the safe-read profile is covered. The description notes it is an instance-scoped GET endpoint, but adds nothing on rate limits, caching, pagination, or whether the lists are user-configurable — modest value beyond the annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

A single dense sentence that front-loads the verb and resource, with the API endpoint appended as secondary detail. Efficient with no filler, though the em-dash clause makes it slightly harder to scan than two short sentences would.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a one-param, read-only lookup with no output schema, the description covers what is returned, why it matters, and the underlying endpoint. Nothing critical for correct invocation is missing; deeper response details (ordering, pagination) are the only gaps.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% and the single enum param is fully typed, so the baseline is 3. The description goes further by mapping each enum value to the concrete return fields (id/label/type vs id/label/level) and to the downstream id fields they feed, which meaningfully exceeds the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb (List) plus the three resources (case statuses, priorities, types) and enumerates the fields each returns. An agent can distinguish it from other list_* siblings because the resource is named precisely and the returned fields differ per kind.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explicitly says the ids are needed for status_id / priority_id / type_id when creating, updating or replying to a case, which gives a clear trigger for calling it. It does not name exclusions or alternative sibling tools, but the use context is unambiguous.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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