Update ticket
freshdesk_update_ticketUpdate fields on an existing ticket. Only provided fields are changed. status: 2=Open, 3=Pending, 4=Resolved, 5=Closed. priority: 1=Low, 2=Medium, 3=High, 4=Urgent. Freshdesk REST: PUT /tickets/{id}.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| id | Yes | The ticket id to update. | |
| tags | No | Tags (array of strings). | |
| type | No | Ticket type. | |
| source | No | Ticket source: 1=Email, 2=Portal, 3=Phone, 7=Chat, 9=Feedbackwidget, 10=Outbound email. | |
| status | No | Ticket status: 2=Open, 3=Pending, 4=Resolved, 5=Closed. | |
| subject | No | Ticket subject. | |
| group_id | No | Id of the group to assign the ticket to. | |
| priority | No | Ticket priority: 1=Low, 2=Medium, 3=High, 4=Urgent. | |
| company_id | No | Id of the company the ticket belongs to. | |
| description | No | Ticket description, HTML content. | |
| requester_id | No | Requester (contact) id. | |
| responder_id | No | Id of the agent the ticket is assigned to. | |
| custom_fields | No | Custom field values, keyed by field name. |