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Freshdesk MCP by usefulapi

Search tickets

freshdesk_search_tickets
Read-only

Search tickets with the Freshdesk query DSL. The query VALUE is wrapped in double quotes automatically. Examples: status:2 AND priority:3, created_at:>'2026-01-01', agent_id:123, group_id:45, tag:'urgent'. Freshdesk REST: GET /search/tickets.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
pageNoPage number (1-10; search endpoints return 30 results per page and ignore per_page).
queryYesFreshdesk search query, e.g. "priority:3 AND status:2" (do NOT add surrounding quotes yourself — they are added for you).

Schema Changelog

Changes observed during successful MCP inspections.

  1. Changed1 schema field changed
    • changedInput schema / $schema
      Previous value: -"http://json-schema.org/draft-07/schema#"New value: +"https://json-schema.org/draft/2020-12/schema"
  2. First observed

TDQS

A3.9/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

readOnlyHint=true is consistent with a search tool, so there is no contradiction. The description adds genuine behavioral detail beyond the annotations: the query value is auto-wrapped in double quotes and the underlying REST call is exposed. It omits rate limits (Freshdesk search is heavily throttled) and result-cap behavior, which would have pushed it higher.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Front-loaded with the purpose, followed by the auto-quoting rule, a compact set of examples, and the endpoint mapping. Every sentence carries information an agent needs and there is no filler.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a two-parameter, read-only search tool with no output schema, the definition covers the query dialect, quoting behavior, and pagination constraints (via schema). It could still note result caps or throttling, but nothing required to invoke it correctly is missing.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so the baseline is 3, but the description earns an extra point by supplying four DSL example shapes (status/priority AND, created_at range operator, agent_id, group_id, tag) where the schema documents only one. It also reinforces the auto-quoting rule for the query parameter.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb and resource ('Search tickets') and immediately scopes it to the Freshdesk query DSL, plus maps it to GET /search/tickets. The distinction from the sibling freshdesk_list_tickets is left implicit rather than stated, which keeps this just short of a 5.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Usage is implied by the DSL framing and the examples, but the description never says when to choose search over freshdesk_list_tickets, nor what happens when a query is too broad. No explicit when/when-not guidance or alternatives are named.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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