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Freshdesk MCP by usefulapi

List tickets

freshdesk_list_tickets
Read-only

List/filter tickets (max page 300). Freshdesk REST: GET /tickets.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
pageNoPage number for pagination (1-based).
emailNoFilter by requester email.
filterNoPredefined filter: new_and_my_open, watching, spam, or deleted.
includeNoEmbed extra data, comma-separated, e.g. "requester,stats,description".
order_byNoSort field: created_at, due_by, updated_at, or status.
per_pageNoResults per page (1-100, max 100, default 30).
company_idNoFilter by company id.
order_typeNoSort direction: asc or desc.
requester_idNoFilter by requester (contact) id.
updated_sinceNoOnly tickets updated after this ISO 8601 timestamp.

Schema Changelog

Changes observed during successful MCP inspections.

  1. Changed1 schema field changed
    • changedInput schema / $schema
      Previous value: -"http://json-schema.org/draft-07/schema#"New value: +"https://json-schema.org/draft/2020-12/schema"
  2. First observed

TDQS

B3.2/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true, so the safety profile is covered structurally. The description adds the pagination ceiling ('max page 300') and the underlying REST endpoint (GET /tickets), which is modest but real context. It omits return shape, default page size, and rate-limit behavior.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two short sentences with the core purpose front-loaded and no padding. The trailing 'Freshdesk REST: GET /tickets' is borderline filler, but it does give an API mapping an agent could use.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a 10-parameter read tool with no output schema, the description is thin: it never describes what a returned ticket looks like, what the default result set is, or how the 'include' embedding changes the response. The readOnly annotation and exhaustive schema compensate enough to keep this at minimum-viable rather than inadequate.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, with every one of the 10 parameters documented in the schema itself (including enum values and defaults for per_page). The description adds nothing about parameters, so the baseline 3 applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a concrete verb+resource combination ('List/filter tickets') that an agent can act on immediately. It does not differentiate itself from the sibling freshdesk_search_tickets, which is the closest alternative and would be the natural confusion point.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

There is no when-to-use guidance at all: no indication of when to prefer this over freshdesk_search_tickets, no mention of default behavior when no filter is supplied, and no prerequisites. The only guidance-like content is a pagination ceiling ('max page 300'), which is a constraint rather than usage direction.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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