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List tickets

freshdesk_list_tickets
Read-only

List/filter tickets (max page 300). Freshdesk REST: GET /tickets.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
pageNoPage number for pagination (1-based).
emailNoFilter by requester email.
filterNoPredefined filter: new_and_my_open, watching, spam, or deleted.
includeNoEmbed extra data, comma-separated, e.g. "requester,stats,description".
order_byNoSort field: created_at, due_by, updated_at, or status.
per_pageNoResults per page (1-100, max 100, default 30).
company_idNoFilter by company id.
order_typeNoSort direction: asc or desc.
requester_idNoFilter by requester (contact) id.
updated_sinceNoOnly tickets updated after this ISO 8601 timestamp.

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

B3.4/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

The readOnlyHint annotation already covers safety, so the description adds marginal value with 'max page 300' and the REST method. It does not disclose pagination quirks, rate limits, or response structure, but the annotation lowers the burden.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is two short sentences, front-loaded with the core action, and contains no filler. Every word contributes meaning, making it highly concise and well-structured.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With 10 parameters and no output schema, the description does not explain the return format, pagination behavior, or how parameters interact. It mentions 'max page 300' but lacks the context needed for confidently invoking the tool, especially given the presence of similar sibling tools.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, with each parameter having a description. The tool description does not add any parameter-level meaning beyond the schema, so the baseline score of 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('List/filter tickets') and the resource (tickets), distinguishing it from sibling tools like get_ticket (single ticket) and search_tickets (search). The REST endpoint reference reinforces the operation.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is given on when to use this tool versus alternatives such as search_tickets or get_ticket. The description does not mention exclusions or prerequisites, leaving the agent to infer usage from the name alone.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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