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List ticket conversations

freshdesk_list_ticket_conversations
Read-only

List the conversations (replies and notes) on a ticket. Freshdesk REST: GET /tickets/{id}/conversations.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesThe ticket id.
pageNoPage number for pagination (1-based).
per_pageNoResults per page (1-100, max 100, default 30).

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A4.3/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

The annotation readOnlyHint=true already signals a safe read operation, and the description adds the specific content ('replies and notes') and the REST GET method. While it doesn't detail pagination or ordering, the annotation covers safety, making this sufficiently transparent.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is two concise, front-loaded sentences with no verbose content. The first sentence states the purpose, the second provides a precise API reference, making it efficient and to the point.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given this is a read-only list tool with pagination parameters fully described in the schema and a clear annotation, the description is complete. It states what is listed (conversations), the scope (ticket), and the API endpoint, while the output schema absence doesn't require further elaboration for a standard list operation.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The schema provides 100% description coverage for all three parameters, so the description doesn't need to add parameter details. The REST endpoint in the description does reinforce that 'id' is a ticket id, but this is marginal beyond the schema's own description.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description uses a specific verb ('List') and resource ('conversations on a ticket'), clearly distinguishing it from siblings like get_ticket or list_tickets. It also includes the REST endpoint, reinforcing exactly what the tool does.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implicitly states when to use the tool (when needing replies/notes on a ticket), and no sibling tool performs this exact function, so the context is clear. However, it doesn't explicitly discuss alternatives or when not to use it, which would warrant a 5.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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