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List groups

freshdesk_list_groups
Read-only

List groups (agent groups tickets are routed to). Freshdesk REST: GET /groups.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
pageNoPage number for pagination (1-based).
per_pageNoResults per page (1-100, max 100, default 30).

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A4/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

The readOnlyHint annotation already covers safety, and the description adds the REST endpoint (GET /groups) and semantic context. However, it does not disclose pagination behavior or return format beyond what the schema implies, so it offers only modest additional transparency.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single sentence with a parenthetical clarification and a REST endpoint reference. Every part is useful, and it is front-loaded with the core action and resource.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple list operation with well-documented pagination parameters and a read-only annotation, the description is mostly complete. The only minor gap is the absence of an explicit statement about the return value (a list of groups), but the verb 'List' makes this implicit.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, with both page and per_page having clear descriptions. The description itself adds no parameter-specific meaning beyond the schema, meeting the baseline for well-documented parameters.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description uses a specific verb and resource ('List groups') and clarifies the domain concept ('agent groups tickets are routed to'). It clearly distinguishes itself from sibling tools like list_agents or list_tickets by identifying the exact resource.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description clearly implies when to use this tool: when the user needs to retrieve agent groups. It provides context about what groups are, but no explicit exclusions or alternatives are named, which is acceptable for a simple read-only list tool.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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