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Freshdesk MCP by usefulapi

List groups

freshdesk_list_groups
Read-only

List groups (agent groups tickets are routed to). Freshdesk REST: GET /groups.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
pageNoPage number for pagination (1-based).
per_pageNoResults per page (1-100, max 100, default 30).

Schema Changelog

Changes observed during successful MCP inspections.

  1. Changed1 schema field changed
    • changedInput schema / $schema
      Previous value: -"http://json-schema.org/draft-07/schema#"New value: +"https://json-schema.org/draft/2020-12/schema"
  2. First observed

TDQS

A3.6/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true, so safety is covered. The description adds the underlying REST endpoint (GET /groups), which is marginally useful for mapping, but says nothing about pagination behavior or result shape beyond the schema.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two short sentences, zero waste, with the resource definition front-loaded before the endpoint detail.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple parameterless read-only list tool with annotations covering the safety profile, the definition is nearly complete. The only minor gap is that no output schema exists and the description does not sketch the returned group fields.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, with page and per_page fully documented including ranges and default. The description adds no parameter meaning beyond the schema, so the baseline of 3 applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb (List) and resource (groups) and adds a clarifying gloss on what a group is: 'agent groups tickets are routed to.' No sibling tool operates on groups, so there is no ambiguity to resolve.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

There is no when-to-use or when-not-to-use guidance; the description only says what the tool returns. The gloss about routing hints at relevance, but nothing tells the agent under which circumstances to call this versus the other list endpoints.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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