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Freshdesk MCP by usefulapi

List agents

freshdesk_list_agents
Read-only

List/filter agents. Freshdesk REST: GET /agents.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
pageNoPage number for pagination (1-based).
emailNoFilter by email.
phoneNoFilter by phone number.
stateNoFilter by state: fulltime or occasional.
mobileNoFilter by mobile number.
per_pageNoResults per page (1-100, max 100, default 30).

Schema Changelog

Changes observed during successful MCP inspections.

  1. Changed1 schema field changed
    • changedInput schema / $schema
      Previous value: -"http://json-schema.org/draft-07/schema#"New value: +"https://json-schema.org/draft/2020-12/schema"
  2. First observed

TDQS

C2.9/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

readOnlyHint=true is already declared in annotations, so the safe-read profile is covered by structured data. The description adds only the endpoint mapping; it says nothing about default page size behavior, result caps, rate limits, or ordering, which are the behavioral facts an agent would still need.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two short sentences with the operation stated first and the endpoint reference second; nothing is redundant or padded. It is efficient, though borderline under-specified rather than genuinely tight.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a zero-required-parameter list tool with no output schema and full schema coverage, the minimum is met: purpose, filters, and endpoint are all visible. What is missing is any note on total result behavior, default pagination, or sorting, which leaves the agent guessing about the shape of the result set.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

All 6 parameters are fully documented in the schema (100% coverage), including the enum values for state and the per_page bounds, so the schema carries the load. The description adds no filtering syntax or format detail beyond what is already present, making the baseline 3 appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a clear verb+resource ('List/filter agents') and even maps it to the Freshdesk REST endpoint GET /agents, so an agent knows exactly what operation this is. It doesn't explicitly distinguish itself from the sibling freshdesk_get_agent beyond the list-vs-get wording, so it falls short of a 5.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

There is no guidance on when to use this versus freshdesk_get_agent or the other list tools, and no stated prerequisites, pagination limits, or conditions. The only context is the REST endpoint, which is descriptive rather than prescriptive.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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