Get contact
freshdesk_get_contactGet a single contact by id. Freshdesk REST: GET /contacts/{id}.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| id | Yes | The contact id. |
freshdesk_get_contactGet a single contact by id. Freshdesk REST: GET /contacts/{id}.
| Name | Required | Description | Default |
|---|---|---|---|
| id | Yes | The contact id. |
Changes observed during successful MCP inspections.
Input schema / $schemaPrevious value: -"http://json-schema.org/draft-07/schema#"New value: +"https://json-schema.org/draft/2020-12/schema"Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
Annotations already declare readOnlyHint=true, so the safety profile is covered. The description adds the upstream REST mapping (GET /contacts/{id}), which is useful for cross-referencing API docs, but says nothing about failure behavior (e.g., unknown id) or the shape of the returned record.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Is the description appropriately sized, front-loaded, and free of redundancy?
Two short sentences, front-loaded with the purpose and followed by the endpoint mapping. No filler or redundancy.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
For a one-parameter read tool with annotations covering safety and no output schema, the description is nearly sufficient. It would be complete with a note on not-found behavior, but nothing essential is missing for correct invocation.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
With a single parameter at 100% schema description coverage, the schema already documents 'id' fully. The description's 'by id' adds no format, range, or lookup semantics beyond it, so the baseline 3 applies.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Does the description clearly state what the tool does and how it differs from similar tools?
States a specific verb and resource ('Get a single contact by id'), which is unambiguous on its own. However, it never names or distinguishes itself from close siblings like freshdesk_list_contacts or freshdesk_search_contacts, leaving that differentiation to inference.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Does the description explain when to use this tool, when not to, or what alternatives exist?
There is no explicit guidance on when to use this versus list_contacts or search_contacts, or on any prerequisites. The only implicit cue is 'by id', which an agent must interpret as 'when you already know the contact id'.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.
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