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Freshdesk MCP by usefulapi

Add note to ticket

freshdesk_add_note
Destructive

Add a note to a ticket. Notes are internal (private) by default; set private: false for a public note. Freshdesk REST: POST /tickets/{id}/notes.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesThe ticket id to add a note to.
bodyYesThe note content, HTML (required).
privateNoWhether the note is internal/private (default true). Set false for a public note.
notify_emailsNoAgent emails to notify about this note.

Schema Changelog

Changes observed during successful MCP inspections.

  1. Changed1 schema field changed
    • changedInput schema / $schema
      Previous value: -"http://json-schema.org/draft-07/schema#"New value: +"https://json-schema.org/draft/2020-12/schema"
  2. First observed

TDQS

A3.6/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations supply only destructiveHint=true, and the description does add the meaningful default-privacy behavior plus the underlying REST call. But the privacy default is also already stated in the schema for `private`, and the description says nothing about notifying agents, permissions required, or what the mutation affects.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two short sentences, front-loaded with the action, followed by the one non-obvious behavioral caveat and the endpoint. No filler or redundancy.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a four-parameter mutation tool with no output schema, the description plus the 100%-covered schema gives an agent enough to call it correctly. Minor gaps remain around notify_emails side effects and whether the note triggers customer-visible notifications.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so all four parameters (id, body, private, notify_emails) are fully documented in the schema. The description's private/default remark duplicates the schema text and adds no format or constraint detail beyond it; baseline 3 applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

Specific verb+resource ('Add a note to a ticket') and a clear scope statement about default privacy. It implies a distinction from the public-reply sibling but never names freshdesk_reply_ticket, so sibling differentiation is left to inference.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description conveys the key usage condition (internal by default; set private:false for a public note), which implicitly separates this from reply-ticket workflows. However, it never states when to use this tool versus freshdesk_reply_ticket, nor any prerequisites or exclusions.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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