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atera

List a ticket's work hours

atera_list_ticket_work_hours
Read-only

List the time entries logged on one ticket — technician, start/end, billable, on-site, rate. Atera: GET /api/v3/tickets/{ticketId}/workhoursrecords.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
pageNoPage number, 1-based (default 1).
ticket_idYesThe ticket's TicketID.
items_in_pageNoItems per page, 1-50 (default 20).

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A4/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true, so the safety profile is covered. The description goes further by disclosing the record composition (technician, start/end, billable, on-site, rate) and mapping to the underlying Atera endpoint, which meaningfully characterizes the output; it does not, however, mention pagination behavior.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two tight sentences: the scope and subject come first, the field enumeration second, and the endpoint reference last. Zero filler, every clause carries information.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With no output schema, the description usefully enumerates what each record contains, and the readOnlyHint covers safety. Minor gap: pagination behavior and total-count semantics are left to the schema, but nothing essential for correct invocation is missing.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so page, ticket_id, and items_in_page are already fully documented with defaults and ranges. The description adds no syntax or format detail beyond the schema, so the baseline 3 applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb (List) and resource (time entries / work hours on one ticket), and enumerates the returned fields (technician, start/end, billable, on-site, rate). This clearly distinguishes it from siblings like atera_get_ticket and atera_list_ticket_comments.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The scope ('on one ticket') implies when to use it, but there is no explicit when-to-use guidance, no mention of alternatives (e.g. use atera_get_ticket for ticket metadata), and no prerequisites such as required permissions. Usage is only inferable.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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