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atera

List a ticket's comments

atera_list_ticket_comments
Read-only

List the comment thread on one ticket — end-user and technician replies, with internal notes flagged. Atera: GET /api/v3/tickets/{ticketId}/comments.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
pageNoPage number, 1-based (default 1).
ticket_idYesThe ticket's TicketID.
items_in_pageNoItems per page, 1-50 (default 20).

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A3.8/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

readOnlyHint=true already tells the agent this is a safe, non-mutating read. The description adds genuinely useful context beyond the annotation — that the payload contains both end-user and technician replies with internal notes flagged — but says nothing about pagination behavior, ordering, or volume, despite the schema exposing page and items_in_page.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

A single tightly written sentence front-loads what the tool returns, and the trailing endpoint reference is compact and useful for API mapping. There is no filler or redundant restatement of the title.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a read-only list tool with a fully documented schema, an existing readOnlyHint, and no output schema, the description covers scope and returned content adequately. Minor gaps remain around pagination and result ordering, but nothing essential to correct invocation is missing.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so ticket_id, page, and items_in_page are fully documented in the schema itself. The description only echoes the ticket scope via the endpoint path and adds no format or usage nuance beyond that, so the baseline 3 applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states a specific verb and resource ('List the comment thread on one ticket') and clarifies the content returned — end-user and technician replies with internal notes flagged. This clearly separates it from atera_add_ticket_comment and atera_get_ticket, so an agent can identify it without opening the schema.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Usage is implied: read the comment thread for a given ticket. However, there is no explicit when-to-use guidance, no mention of when to prefer atera_get_ticket or atera_list_tickets instead, and no prerequisites (e.g., needing a valid TicketID) stated. Implied-only usage lands at 3.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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