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atera

Comment on a ticket

atera_add_ticket_comment
Destructive

Add a comment to a ticket, either as a technician (technician_id, with is_internal=true for a private note or false for a reply the end user sees) or on behalf of an end user (enduser_id). Atera: POST /api/v3/tickets/{ticketId}/comments.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
commentYesThe comment text.
ticket_idYesThe ticket's TicketID.
enduser_idNoPost as this end-user contact (EndUserID).
is_internalNoTechnician comments only: true = internal note (default), false = visible reply.
technician_idNoPost as this technician (TechnicianId).
timestamp_utcNoComment time in UTC, ISO 8601. Defaults to now.
technician_emailNoThe technician's email (optional, with technician_id).

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A4.4/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations mark the tool as destructiveHint=true, but the description adds meaningful behavioral context by explaining that a technician comment can be private (is_internal=true) or visible to the end user (false), and that comments can be posted as an end-user contact. It does not state permission requirements or rate limits, but the visibility semantics are an important disclosure.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is two tightly written sentences, front-loading the core action and then parenthetically explaining the modes. The endpoint URL is a useful developer detail without bloat.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a mutation tool with no output schema, the description covers the required parameters and the two posting modes well. It does not describe return values or error behavior, which is a minor gap given the tool's straightforward add-comment nature.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so baseline is 3, but the description adds value by clarifying the relationship between technician_id, enduser_id, and is_internal—specifying mutually exclusive posting modes and the effect of is_internal. It does not cover the other parameters (e.g., timestamp_utc, technician_email), but those are already documented in the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states a specific verb and resource ('Add a comment to a ticket') and clearly distinguishes the two posting modes (technician vs. end user). An agent can identify the tool's exact function without opening the schema.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

It explains that a comment can be posted either as a technician (using technician_id) or on behalf of an end user (using enduser_id), and clarifies the meaning of is_internal for private notes versus visible replies. However, it does not name alternative tools (e.g., list_ticket_comments for reading) or state when not to use this tool.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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