Comment on a ticket
atera_add_ticket_commentAdd a comment to a ticket, either as a technician (technician_id, with is_internal=true for a private note or false for a reply the end user sees) or on behalf of an end user (enduser_id). Atera: POST /api/v3/tickets/{ticketId}/comments.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| comment | Yes | The comment text. | |
| ticket_id | Yes | The ticket's TicketID. | |
| enduser_id | No | Post as this end-user contact (EndUserID). | |
| is_internal | No | Technician comments only: true = internal note (default), false = visible reply. | |
| technician_id | No | Post as this technician (TechnicianId). | |
| timestamp_utc | No | Comment time in UTC, ISO 8601. Defaults to now. | |
| technician_email | No | The technician's email (optional, with technician_id). |