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Glama

Zendesk

by io.github.pipeworx-io

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Idempotent

Create a proactive monitoring subscription to a live-data event stream. Returns the new subscription id. Requires a Pipeworx OAuth account (anonymous + BYO cannot persist subscriptions). Supported types: "sec_8k" (8-K filings matching ticker + item codes — e.g. items:["5.02"] = officer change), "polymarket_edge" (Polymarket↔Kalshi cross-venue mispricings — params:{topic:"fed"}), "fred_series" (new FRED observations — params:{series_id:"UNRATE"}). Delivery channels: feed (always on — pull via recent_alerts or GET registry.pipeworx.io/alerts.json), and optionally email (set delivery:{email:"you@x.com"}) or sms (delivery:{sms:"+15551234567"} — phone must be verified at /account first; 10/day cap).

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
typeYesSubscription type.
paramsYesType-specific filter. sec_8k: {ticker:"AAPL", items?:["5.02","1.01"]}. polymarket_edge: {topic:"fed", min_spread_bps?:500}. fred_series: {series_id:"UNRATE"}. patent_grant: {applicant:"Apple Inc."}. clinical_trial: {sponsor?:"Pfizer", condition?:"lung cancer", phase?:"PHASE3"} (sponsor or condition required).
deliveryNoOptional delivery channels in addition to the always-on persistent feed. {email:"you@x.com"} sends a templated alert per fired event. {sms:"+15551234567"} sends an SMS per event — must match the verified phone on the caller's account (verify at https://pipeworx.io/account first; 10/day cap). {webhook:"https://..."} POSTs each event JSON to your endpoint, HMAC-signed — the response includes delivery.webhook_secret (whsec_…) ONCE; verify X-Pipeworx-Signature = sha256 HMAC of "<X-Pipeworx-Timestamp>.<raw body>". Auto-disabled after 10 consecutive failing runs.

Schema Changelog

Changes observed during successful MCP inspections. Dates show when Glama detected each change.

  1. Changed2 schema fields changed
    • changedInput schema / properties / delivery / description
      Previous value: -"Optional delivery channels in addition to the always-on persistent feed. {email:\"you@x.com\"} sends a templated alert per fired event. {sms:\"+15551234567\"} sends an SMS per event — must match the verified phone on the caller's account (verify at https://pipeworx.io/account first). Capped at 10 SMS/day per subscription."New value: +"Optional delivery channels in addition to the always-on persistent feed. {email:\"you@x.com\"} sends a templated alert per fired event. {sms:\"+15551234567\"} sends an SMS per event — must match the verified phone on the caller's account (verify at https://pipeworx.io/account first; 10/day cap). {webhook:\"https://...\"} POSTs each event JSON to your endpoint, HMAC-signed — the response includes delivery.webhook_secret (whsec_…) ONCE; verify X-Pipeworx-Signature = sha256 HMAC of \"<X-Pipeworx-Timestamp>.<raw body>\". Auto-disabled after 10 consecutive failing runs."
    • addedInput schema / properties / delivery / properties / webhook
      Added value: +{
+  "description": "HTTPS URL to POST fired events to. https only; localhost/private hosts rejected. Signing secret returned once at subscribe time.",
+  "type": "string"
+}
  2. Changed2 schema fields changed
    • changedInput schema / properties / params / description
      Previous value: -"Type-specific filter. sec_8k: {ticker:\"AAPL\", items?:[\"5.02\",\"1.01\"]}. polymarket_edge: {topic:\"fed\", min_spread_bps?:500}. fred_series: {series_id:\"UNRATE\"}. patent_grant: {applicant:\"Apple Inc.\"} (use exact corporate form — match is approximate so wrong suffix returns the whole pool; payload flags the case)."New value: +"Type-specific filter. sec_8k: {ticker:\"AAPL\", items?:[\"5.02\",\"1.01\"]}. polymarket_edge: {topic:\"fed\", min_spread_bps?:500}. fred_series: {series_id:\"UNRATE\"}. patent_grant: {applicant:\"Apple Inc.\"}. clinical_trial: {sponsor?:\"Pfizer\", condition?:\"lung cancer\", phase?:\"PHASE3\"} (sponsor or condition required)."
    • changedInput schema / properties / type / enum
      Previous value: -[
-  "sec_8k",
-  "polymarket_edge",
-  "fred_series",
-  "patent_grant"
-]New value: +[
+  "sec_8k",
+  "polymarket_edge",
+  "fred_series",
+  "patent_grant",
+  "clinical_trial"
+]
  3. Changed3 schema fields changed
    • changedInput schema / properties / params / description
      Previous value: -"Type-specific filter. For sec_8k: {ticker:\"AAPL\", items?:[\"5.02\",\"1.01\"]}. items defaults to all if omitted."New value: +"Type-specific filter. sec_8k: {ticker:\"AAPL\", items?:[\"5.02\",\"1.01\"]}. polymarket_edge: {topic:\"fed\", min_spread_bps?:500}. fred_series: {series_id:\"UNRATE\"}. patent_grant: {applicant:\"Apple Inc.\"} (use exact corporate form — match is approximate so wrong suffix returns the whole pool; payload flags the case)."
    • changedInput schema / properties / type / description
      Previous value: -"Subscription type. v1: \"sec_8k\"."New value: +"Subscription type."
    • changedInput schema / properties / type / enum
      Previous value: -[
-  "sec_8k"
-]New value: +[
+  "sec_8k",
+  "polymarket_edge",
+  "fred_series",
+  "patent_grant"
+]
  4. Changed1 schema field changed
    • addedInput schema / properties / delivery
      Added value: +{
+  "description": "Optional delivery channels in addition to the always-on persistent feed. {email:\"you@x.com\"} sends a templated alert per fired event. {sms:\"+15551234567\"} sends an SMS per event — must match the verified phone on the caller's account (verify at https://pipeworx.io/account first). Capped at 10 SMS/day per subscription.",
+  "properties": {
+    "email": {
+      "description": "Email address to deliver alerts to. Validated against a standard pattern.",
+      "type": "string"
+    },
+    "sms": {
+      "description": "E.164 phone number, e.g. \"+15551234567\". Must match the account's verified phone.",
+      "type": "string"
+    }
+  },
+  "type": "object"
+}
  5. Added

TDQS

A4.5/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations (readOnlyHint=false, destructiveHint=false, idempotentHint=true) are consistent. Description adds behavioral details: returns subscription id, requires OAuth, delivery constraints, and type-specific parameters. No contradictions.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Description is well-structured and front-loaded with purpose, but somewhat lengthy. Every sentence adds value, though minor redundancy exists (e.g., delivery details repeated in schema description and text). Good overall.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Covers all essential aspects: purpose, preconditions, type options, parameter details, delivery channels, return value, and limitations. No output schema, but return value is clearly stated. Complete for an agent to use.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters5/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, but description significantly expands on parameter meaning with concrete examples for each type, detailed delivery channel constraints, and required/optional fields. Adds substantial value beyond the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool creates a proactive monitoring subscription and returns the new subscription id, with specific supported types and delivery channels. Differentiated from siblings like list_subscriptions and unsubscribe.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Specifies prerequisite (Pipeworx OAuth account) and delivery limitations (phone verification, 10/day cap). Does not explicitly mention when not to use, but context is sufficient for selection.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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TDQS

B3.3/5.0
Disambiguation2/5

Many tools have overlapping purposes, especially the Pipeworx query tools (ask_pipeworx, ask_pipeworx_grounded, deep_research, validate_claim) which all provide factual answers, making it unclear which to use. The set also mixes Zendesk tools with a large number of prediction market and data tools, creating confusion.

Naming Consistency2/5

Naming conventions are inconsistent: Zendesk tools use 'zd_' prefix, Pipeworx tools use various prefixes like 'ask_', 'bet_', 'compare_', etc., and some are named with full words. There is no uniform pattern across the set.

Tool Count2/5

35 tools is high for a server named 'Zendesk', especially since only 5 are Zendesk-specific. The majority are unrelated to Zendesk, indicating the tool count is inappropriate for the implied purpose.

Completeness1/5

For a Zendesk server, the tool set is severely incomplete, offering only basic CRUD operations (get, list, search for tickets and users). Missing essential Zendesk features like ticket creation, update, delete, or macros, while containing many irrelevant tools from other domains.

Resources