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Glama

Zendesk

by io.github.pipeworx-io

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Idempotent

Save data the agent will need to reuse later — across this conversation or across sessions. Use when you discover something worth carrying forward (a resolved ticker, a target address, a user preference, a research subject) so you don't have to look it up again. Stored as a key-value pair scoped by your identifier. Authenticated users get persistent memory; anonymous sessions retain memory for 24 hours. Pair with recall to retrieve later, forget to delete.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
keyYesMemory key (e.g., "subject_property", "target_ticker", "user_preference")
valueYesValue to store (any text — findings, addresses, preferences, notes)

Schema Changelog

Changes observed during successful MCP inspections. Dates show when Glama detected each change.

  1. First observed

TDQS

A4.7/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations indicate idempotentHint=true and destructiveHint=false. The description adds context about scoping by identifier and persistence duration (24 hours for anonymous), but could more explicitly state that repeated writes with the same key overwrite the value.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is concise with three sentences, front-loading the core purpose, followed by usage context and technical details. Every sentence adds value without redundancy.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool's simplicity and absence of an output schema, the description covers purpose, parameters, usage, and behavioral traits completely. It also references sibling tools directly.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema already describes both parameters with 100% coverage. The description adds value by providing examples for key (e.g., 'subject_property') and clarifying value as any text, as well as mentioning scope by identifier, which is not in the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description explicitly states the verb 'save' and the resource 'data', and distinguishes itself from siblings like recall and forget. It clearly defines the tool's purpose as storing data for reuse across conversations or sessions.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines5/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides explicit guidance on when to use the tool ('when you discover something worth carrying forward'), pairs it with recall and forget for retrieval and deletion, and explains scoping and persistence differences for authenticated vs. anonymous users.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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TDQS

B3.3/5.0
Disambiguation2/5

Many tools have overlapping purposes, especially the Pipeworx query tools (ask_pipeworx, ask_pipeworx_grounded, deep_research, validate_claim) which all provide factual answers, making it unclear which to use. The set also mixes Zendesk tools with a large number of prediction market and data tools, creating confusion.

Naming Consistency2/5

Naming conventions are inconsistent: Zendesk tools use 'zd_' prefix, Pipeworx tools use various prefixes like 'ask_', 'bet_', 'compare_', etc., and some are named with full words. There is no uniform pattern across the set.

Tool Count2/5

35 tools is high for a server named 'Zendesk', especially since only 5 are Zendesk-specific. The majority are unrelated to Zendesk, indicating the tool count is inappropriate for the implied purpose.

Completeness1/5

For a Zendesk server, the tool set is severely incomplete, offering only basic CRUD operations (get, list, search for tickets and users). Missing essential Zendesk features like ticket creation, update, delete, or macros, while containing many irrelevant tools from other domains.

Resources