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Glama

Zendesk

by io.github.pipeworx-io

Recall

recall
Read-onlyIdempotent

Retrieve a value previously saved via remember, or list all saved keys (omit the key argument). Use to look up context the agent stored earlier — the user's target ticker, an address, prior research notes — without re-deriving it from scratch. Scoped to your identifier (anonymous IP, BYO key hash, or account ID). Pair with remember to save, forget to delete.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
keyNoMemory key to retrieve (omit to list all keys)

Schema Changelog

Changes observed during successful MCP inspections. Dates show when Glama detected each change.

  1. Changed1 schema field changed
    • addedInput schema / examples
      Added value: +[
+  {
+    "key": "user_research_topic"
+  },
+  {}
+]
  2. First observed

TDQS

A4.5/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations declare read-only, idempotent, non-destructive. The description adds scoping details (anonymous IP, BYO key hash, account ID) and the behavior of omitting key to list all keys, which adds value beyond annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, front-loaded with purpose, no wasted words. Every sentence adds value.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple tool with 1 param and no output schema, the description covers purpose, usage, behavior, and scoping completely. No gaps.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with the key parameter described. The description reinforces omitting key to list all keys, adding context beyond the schema. No param details are missing.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool retrieves a value saved via remember or lists all keys, with a specific verb (retrieve/list) and resource (saved values/keys). It distinguishes from siblings remember and forget.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description advises when to use it (look up stored context) and provides examples, but does not explicitly state when not to use it. It mentions pairing with remember and forget, but no explicit alternatives.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

All Zendesk toolsInspect
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TDQS

B3.3/5.0
Disambiguation2/5

Many tools have overlapping purposes, especially the Pipeworx query tools (ask_pipeworx, ask_pipeworx_grounded, deep_research, validate_claim) which all provide factual answers, making it unclear which to use. The set also mixes Zendesk tools with a large number of prediction market and data tools, creating confusion.

Naming Consistency2/5

Naming conventions are inconsistent: Zendesk tools use 'zd_' prefix, Pipeworx tools use various prefixes like 'ask_', 'bet_', 'compare_', etc., and some are named with full words. There is no uniform pattern across the set.

Tool Count2/5

35 tools is high for a server named 'Zendesk', especially since only 5 are Zendesk-specific. The majority are unrelated to Zendesk, indicating the tool count is inappropriate for the implied purpose.

Completeness1/5

For a Zendesk server, the tool set is severely incomplete, offering only basic CRUD operations (get, list, search for tickets and users). Missing essential Zendesk features like ticket creation, update, delete, or macros, while containing many irrelevant tools from other domains.

Resources