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Glama

Zendesk

by io.github.pipeworx-io

AI Visibility Check

ai_visibility_check
Read-onlyIdempotent

Probe one or more LLMs for what they know about a business / brand / product / topic and score visibility (0-100) per model. Default model is Workers AI Llama-3.3-70b (free); pass _apiKey to also probe Anthropic (BYO key — you pay Anthropic directly for those calls). Returns per-model {score, confidence, signals, raw_response} + a combined view. Useful for AI-marketing audits, pre-launch brand checks, competitive monitoring.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
entityYesThe thing to ask about. Brand/business name, product name, person, or topic. E.g. "Pipeworx", "OpenInvoice", "Acme Corp pricing".
modelsNoWhich models to probe. Supported: "workers-ai" (free default), "anthropic" (requires _apiKey). Omit for just workers-ai.
_apiKeyNoOptional Anthropic API key (sk-ant-...) — only needed if "anthropic" is in models. Passed straight through to api.anthropic.com.
contextNoOptional: a phrase locating the entity (e.g. "Boston restaurant", "B2B SaaS"). Helps disambiguate common names.

Schema Changelog

Changes observed during successful MCP inspections. Dates show when Glama detected each change.

  1. Added

TDQS

A4.7/5.0
Behavior5/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint, openWorldHint, idempotentHint. The description adds valuable context: default model is free, using Anthropic requires BYO key and direct payment, and the return structure includes per-model metrics. No contradictions.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single paragraph of 3 sentences, front-loaded with the main action and use cases, followed by clarifying details. No wasted words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given 4 parameters and no output schema, the description compensates by explaining the return structure, default model, key requirement, and use cases. It provides enough context for an agent to invoke the tool correctly.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with descriptions for all 4 parameters. The description adds further meaning by explaining the default model, how _apiKey works, and the return format (per-model {score, confidence, signals, raw_response} + combined view), which goes beyond the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states 'Probe one or more LLMs for what they know about a business / brand / product / topic and score visibility (0-100) per model.' It uses a specific verb (probe) and resource (LLMs, visibility), and distinguishes from siblings like 'scan_competitor_ai_presence' by focusing on generic brand checking with scoring.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides explicit use cases: 'Useful for AI-marketing audits, pre-launch brand checks, competitive monitoring.' However, it lacks explicit when-not-to-use or mention of alternatives among the many sibling tools.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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TDQS

B3.3/5.0
Disambiguation2/5

Many tools have overlapping purposes, especially the Pipeworx query tools (ask_pipeworx, ask_pipeworx_grounded, deep_research, validate_claim) which all provide factual answers, making it unclear which to use. The set also mixes Zendesk tools with a large number of prediction market and data tools, creating confusion.

Naming Consistency2/5

Naming conventions are inconsistent: Zendesk tools use 'zd_' prefix, Pipeworx tools use various prefixes like 'ask_', 'bet_', 'compare_', etc., and some are named with full words. There is no uniform pattern across the set.

Tool Count2/5

35 tools is high for a server named 'Zendesk', especially since only 5 are Zendesk-specific. The majority are unrelated to Zendesk, indicating the tool count is inappropriate for the implied purpose.

Completeness1/5

For a Zendesk server, the tool set is severely incomplete, offering only basic CRUD operations (get, list, search for tickets and users). Missing essential Zendesk features like ticket creation, update, delete, or macros, while containing many irrelevant tools from other domains.

Resources