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Get support insights and trends

get_insights
Read-onlyIdempotent

Analyst view of this workspace's support over a window of days, compared with the previous window of the same length: top recurring topics customers ask about (with trend up/down/new), repeated questions, conversation and escalation volume change, AI fallback rate (replies where the AI had no grounded answer), CSAT and negative-sentiment change, which sources the AI answered from, and a daily volume series. Use it for 'what are customers asking about', 'what's trending', or a weekly/monthly support review. Topics are keyword themes from visitors' opening messages, not a classifier; read examples with fetch before drawing conclusions.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
daysNoWindow in days, 1-180. Default 30. The previous window of the same length is used for comparison.
topicsNoMaximum topics to return, 1-25. Default 10.

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
dailyYes
sampleYes
avg_csatYes
top_topicsYes
escalationsYes
window_daysYes
conversationsYes
fallback_rateYes
answer_sourcesYes
negative_sentimentYes
repeated_questionsYes

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A4.1/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnly, idempotent, non-destructive, so safety is covered; the description adds genuinely useful behavioral context instead of repeating it — the window is always compared against the previous equal-length window, and topics are keyword themes from opening messages rather than a classifier, which warns the agent against over-trusting them. It does not mention pagination or result size limits beyond the schema.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

One dense opening sentence front-loads purpose and payload, followed by short usage and caveat sentences. It is long but nearly every clause carries distinct content (each metric named is a separate return field), so little is wasted.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With read-only annotations and an output schema present, the description need not document return shapes, yet it still tells the agent what the analyst view contains and warns about the topic-classification caveat. The only gap is that it never positions the tool against its closest sibling for a reader choosing between them.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, with both `days` and `topics` fully documented including ranges and defaults, so the baseline is 3. The description reinforces the comparison-window meaning of `days` but adds no new syntax or semantics beyond what the schema already states.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb+resource (analyst view of this workspace's support) and then enumerates exactly what is returned: recurring topics with trend, repeated questions, volume and escalation change, AI fallback rate, CSAT/sentiment change, answer sources, and a daily volume series. That level of output enumeration makes it unmistakable against siblings like get_support_overview or list_recent_conversations.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Gives concrete trigger phrases ('what are customers asking about', 'what's trending') and a cadence context (weekly/monthly support review), plus a follow-up instruction to read examples with fetch before concluding. It stops short of stating when to prefer a sibling like get_support_overview or list_unanswered_questions instead, so no explicit exclusion is given.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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