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Fetch a conversation transcript

fetch
Read-onlyIdempotent

Retrieve one support conversation by the id returned from search, list_recent_conversations, list_unanswered_questions or list_training_gaps. Returns up to 500 messages and 60,000 transcript characters, with status/sentiment/CSAT metadata, truncation flags and a dashboard URL for the complete history.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesConversation id (UUID) from another SuperBot tool.

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYes
urlYes
textYes
titleYes
metadataNo

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A4.3/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already cover the safety profile (readOnly, idempotent, non-destructive, closed-world), but the description adds real behavioral context: hard caps of 500 messages / 60,000 characters, the presence of truncation flags, and a dashboard URL for the full history. It does not mention auth/permission requirements or error behavior on an unknown id, so it is strong rather than exhaustive.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, zero filler, with the retrieval action and id provenance front-loaded before the return characteristics. Every clause earns its place.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The tool is simple (one required param), annotations carry the safety profile, and an output schema exists so return-value documentation is not the description's burden. The description still adds the practical limits and truncation behavior an agent needs, leaving no meaningful gap.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

With one parameter and 100% schema description coverage, the schema already documents the id fully (including maxLength 64 and UUID provenance). The description's note that the id comes from other tools largely restates the schema's 'Conversation id (UUID) from another SuperBot tool', so baseline 3 applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb and resource ('Retrieve one support conversation by the id') and immediately distinguishes itself from siblings by naming the four tools that produce valid ids. An agent can tell this apart from search or list_recent_conversations without opening any schema.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explicitly tells the agent where the required id comes from (search, list_recent_conversations, list_unanswered_questions, list_training_gaps), which is exactly the routing information needed. It does not state when *not* to use it or what to do if the id is stale/invalid, so it falls short of full when/when-not guidance.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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