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Get Chatbot Insights Tool

get_chatbot_insights

Get AI-clustered question themes for a chatbot: top unanswered questions (knowledge/source gaps) and top answered questions. Use unanswered themes to suggest new content and messages.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
toNoISO date (default today).
fromNoISO date (default 30 days ago).
chatbot_idYesThe chatbot id.

TDQS

A3.8/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description must convey behavioral traits. The name 'get' and description imply a read operation with no side effects. However, it lacks disclosure about authentication, rate limits, or any potential overhead. The description is adequate but not detailed beyond the obvious.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is two sentences: the first defines the output, the second suggests a use case. It is front-loaded and efficient, with no unnecessary words. Every sentence adds value.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The tool has no output schema, so the description should provide information about the return structure. It only mentions 'question themes' but does not specify whether it's a list, object, or what fields are included (e.g., question text, count, themes). Given the complexity and lack of output schema, the description is incomplete for a developer to use confidently.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with descriptions for each parameter (chatbot_id, from, to). The description adds context about what the data represents (themes), but it does not enhance understanding of the parameters themselves. The parameter meanings are fully covered by the schema, so baseline 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool retrieves 'AI-clustered question themes' and specifies the two categories: top unanswered and top answered questions. The verb 'Get' and resource 'chatbot insights' make the purpose obvious. It distinguishes itself from sibling tools like get_chatbot_analytics and list_sources by focusing on question themes.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides a use case: 'Use unanswered themes to suggest new content and messages.' This implies when to use the tool (e.g., for content improvement). However, it does not explicitly mention when not to use it or compare to alternatives like get_chatbot_analytics, so context is clear but exclusions are missing.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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TDQS

A3.8/5.0
Disambiguation5/5

Each tool targets a distinct resource and action (sources, suggested messages, chatbots, inbox, leads, analytics, insights). There is no ambiguity between tool purposes.

Naming Consistency5/5

All tool names follow a consistent verb_noun pattern (add_, get_, list_, recrawl_, update_). The naming convention is uniform and predictable.

Tool Count5/5

15 tools is well-scoped for a chatbot manager. The set covers all key functional areas without being excessive or insufficient.

Completeness3/5

The tool surface is largely complete but lacks delete operations: there is no 'remove_suggested_message' (though referenced in a description) and no way to delete a source. These are notable gaps.

Resources