Marks a ticket as resolved by setting its status to "closed" and recording an internal status-change note on the timeline. Reach for this once the issue has been handled and you want to close it out; it is idempotent (a no-op returning changed:false if the ticket is already closed) and reversible (a human can reopen it from the dashboard). Requires the "send" tier on this credential. The note is an internal audit entry only and is NOT delivered to the customer. [$0.06 draft / live when trusted]
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