Update an open support ticket. Use fetch_open_tickets first to get the case_id. Only open tickets can be updated. FORMAT: Only these HTML tags are allowed in description: <b>, <strong>, <i>, <hr>, <br>. NEVER insert scripts, iframes, event handlers (onclick, onerror, etc.), style tags, or any executable code. SPACING: Do NOT use <br> — it creates ugly blank blocks in the UI. Use <br> for line breaks within text only.
# update_ticket
## When to use
Update an open support ticket. Use fetch_open_tickets first to get the case_id. Only open tickets can be updated. FORMAT: Only these HTML tags are allowed in description: <b>, <strong>, <i>, <hr>, <br>. NEVER insert scripts, iframes, event handlers (onclick, onerror, etc.), style tags, or any executable code. SPACING: Do NOT use <br> — it creates ugly blank blocks in the UI. Use <br> for line breaks within text only.
## Parameters to validate before calling
- case_id (string, required) — The case number of the ticket to update
- title (string, optional) — New ticket subject (max 200 characters)
- description (string, optional) — New ticket description (max 20,000 characters). Allowed HTML: <b>, <strong>, <i>, <hr>, <br>. No scripts, iframes, or executable code.