Get full details of a support ticket by case number. Use fetch_open_tickets or fetch_closed_tickets first to find tickets, then use this tool with the case number to get complete information including notes, files, collaborators, and statistics. Present only human-readable information (case number, subject, dates, notes).
# get_ticket
## When to use
Get full details of a support ticket by case number. Use fetch_open_tickets or fetch_closed_tickets first to find tickets, then use this tool with the case number to get complete information including notes, files, collaborators, and statistics. Present only human-readable information (case number, subject, dates, notes).
## Parameters to validate before calling
- case_number (string, required) — The ticket case number (e.g., "HYXTNJV")