Send a message on behalf of an agent's user or an SMB across SMS, email, or voice. Five message types: transactional, reminder, follow_up, notification, marketing. Every send routes through a non-bypassable compliance gate (TCPA, GDPR, CASL, PDPL across 22 jurisdictions) that enforces opt-in consent for marketing/promotional content — marketing without recorded consent is rejected at runtime with a structured compliance_violation receipt. Channel is abstracted: specify intent and recipient; the service selects and falls back across channels.
EXAMPLE USER QUERIES THAT MATCH THIS TOOL:
user: "Text the salon I'll be 10 minutes late"
-> call send_message({"recipient_id": "smb_xyz", "channel_preference": "sms", "message": {"body": "Will be 10 minutes late."}, "country_code": "US"})
user: "Email the dentist about insurance"
-> call send_message({"recipient_id": "smb_xyz", "channel_preference": "email", "message": {"body": "Do you accept Cigna?"}})
WHEN TO USE: Use to: (a) confirm a booking the agent just made, (b) reply to a customer who messaged the SMB first, (c) follow up on a quote the user requested, (d) send appointment reminders the SMB owes its customer, (e) send marketing messages to recipients who have opted in (with consent_record_id). The gate verifies consent on every send.
WHEN NOT TO USE: Do NOT use for OTPs or critical transactional confirmations — use send_transactional_confirmation. Do NOT attempt to send marketing without a consent_record_id pointing at a real opt-in — the gate will reject the send and log a compliance_violation. Do NOT attempt bulk / list-based / drip / cold outreach — those are out of scope and the rate limiter will throttle abuse.
COST: from $0.02 per_message (see preview_cost for exact)
LATENCY: ~800ms
EXECUTION: sync_fast (use get_outcome to retrieve result)