Get open support tickets with pagination (20 per page) and search. Returns summary info only — use get_ticket with the case number to get full ticket details including notes, files, and collaborators. Supports filtering by subject/description text, platform (renaissance, api, general, overture, winners), and priority (1=Low, 2=Medium, 3=High).
# fetch_open_tickets
## When to use
Get open support tickets with pagination (20 per page) and search. Returns summary info only — use get_ticket with the case number to get full ticket details including notes, files, and collaborators. Supports filtering by subject/description text, platform (renaissance, api, general, overture, winners), and priority (1=Low, 2=Medium, 3=High).
## Parameters to validate before calling
- search (string, optional) — Search by subject or description (case-insensitive)
- platform (string, optional) — Filter by platform: renaissance, api, general, overture, winners
- priority (number, optional) — one of: 1, 2, 3 — Filter by priority: 1 (Low), 2 (Medium), 3 (High)
- page (number, optional) — Page number for pagination (default: 1, 20 tickets per page)