Get authenticated customer's active tickets, passes, and entitlements. Omit venueId when connected to a venue-specific endpoint.

Search tickets in Teamwork Desk using various filters including inbox, customer, company, tag, status, priority, SLA, user, and more. This tool enables users to perform targeted searches for tickets, facilitating efficient support management, reporting, and integration with other systems.

TOOL for retrieving current user's owned resources and work items across the Cortex workspace. FLEXIBLE REQUEST STRUCTURE: The request accepts an object with optional fields for each resource type: - myEntitiesRequest: Fetch entities (services, resources, domains) owned by the user - myTeamsRequest: Fetch teams the user belongs to - myScorecardsRequest: Fetch scorecards associated with user's entities - myOpenPRsRequest: Fetch user's open pull requests across all Git repositories - myRequestedReviewsRequest: Fetch PRs where user is requested as a reviewer - myWorkItemsRequest: Fetch work items (Jira, Linear, Azure DevOps) assigned to the user Set one or more fields to fetch multiple resource types in a single call. All results are combined into a single response array with mixed item types. RESPONSE STRUCTURE: Returns a single array of items where each item has an 'itemType' field indicating its type: - 'entity': Catalog entities (services, resources, domains) - 'team': Teams the user belongs to - 'scorecard': Scorecards for user's entities - 'pull_request': Open pull requests authored by the user - 'review_request': Pull requests where user is requested as reviewer - 'work_item': Work items (issues/tickets) assigned to the user EXAMPLES: 1. Fetch only services: {"myEntitiesRequest": {"entityTypes": ["service"]}} 2. Fetch teams and their entities: {"myTeamsRequest": {"includeMembers": true}, "myEntitiesRequest": {}} 3. Get all work (PRs, reviews, Jira tickets): {"myOpenPRsRequest": {}, "myRequestedReviewsRequest": {}, "myWorkItemsRequest": {}} 4. Search entities with filters: {"myEntitiesRequest": {"query": "payment", "ownershipSource": "DIRECT", "entityTypes": ["service", "resource"]}}

Upload a new file to Teamwork Desk, enabling attachment to tickets, articles, or other resources.

Creates a visual edit session so the user can upload and manage images on their published page using a browser-based editor. Returns an edit URL to share with the user. When creating pages with images, use data-wpe-slot placeholder images instead of base64 — then create an edit session so the user can upload real images.

Search for tickets, experiences, and products at a venue using natural language. Omit venueId when connected to a venue-specific endpoint.