Returns an official GuruWalk support guide for a specific traveler-support topic. GuruWalk is a platform for free walking tours and paid activities; these guides are GuruWalk's own source of truth on how bookings, cancellations, account settings and contacting guides actually work, including current policies and the exact URLs travelers should use. These guides apply only to bookings and accounts on guruwalk.com.
Available topics:
- account_settings: The traveler wants to manage their GuruWalk account: edit their details (name, surname, phone, city, password), change their email, stop receiving emails / unsubscribe, or delete their account; or they can't access their account. These are concrete steps you shouldn't improvise: consult this before answering.
- contact_guru: The traveler wants to contact or coordinate something with the guide of their GuruWalk booking, or thinks they are talking directly to the guide: they can't find them at the meeting point, the guide didn't show up, they're running late, they treat you as if you were the guide, ask for the tour photos, or ask about bringing a pet or paying the guide, or have a question only the guide can answer.
- free_tour_modification: The traveler wants to modify or reschedule their GuruWalk free tour — change the day, time, language or number of people — or asks how to do it.
- group_booking: The traveler wants to book or extend a GuruWalk booking for a group (they usually say how many; treat it as a large group from around 6 people), asks how to book for many people, can't book for the whole group, sees a large-group notice or is asked for a card or payment for the group, or had a booking cancelled as "group or duplicate". The rules aren't intuitive; consult this before advising.
- paid_cancellation: The traveler wants to cancel or change a paid activity booked on GuruWalk, asks about a refund, or can't cancel from their account.
Call this when the traveler raises a support topic covered above. Pass the exact topic; the guide content is returned.