How do I use ServiceNow MCP Server?

1. Click on "Install Server". 2. Wait a few minutes for the server to deploy. Once ready, it will show a "Started" state. 3. In the chat, type @ followed by the MCP server name and your instructions, e.g., "@ServiceNow MCP Server Search for open incidents related to login issues" That's it! The server will respond to your query, and you can continue using it as needed. Here is a step-by-step guide with screenshots.

ServiceNow MCP Server

by prateek9920

Overview Schema Related Servers Score Discussions

TypeScript

Remote

ServiceNow MCP Server on Azure Container Apps

This project hosts a Model Context Protocol (MCP) server that exposes ServiceNow ticket, knowledge base, and service catalog data over Streamable HTTP.

Tools exposed

MCP tool	Purpose
`servicenow_search_tickets`	Search `incident`, `problem`, `change_request`, `sc_request`, or `sc_task` records.
`servicenow_get_ticket`	Read one ticket by `sys_id`.
`servicenow_search_knowledge`	Search published `kb_knowledge` articles.
`servicenow_list_catalog_items`	Search active `sc_cat_item` catalog items.
`servicenow_get_catalog_item`	Read one catalog item by `sys_id`.

Related MCP server: ServiceNow MCP Server

Local setup

Install dependencies:
```
npm install
```
Copy .env.example to .env and set your ServiceNow instance and credentials:
```
Copy-Item .env.example .env
```
Start the server:
```
npm run dev
```
The MCP endpoint is:
```
http://localhost:3000/mcp
```

ServiceNow permissions

Use a dedicated ServiceNow integration account or OAuth app with least-privilege read access to:

incident
problem
change_request
sc_request
sc_task
kb_knowledge
sc_cat_item

For production, prefer OAuth bearer tokens or a ServiceNow OAuth client flow over basic auth.

Deploy to Azure Container Apps

Set these variables first:

$RESOURCE_GROUP = "rg-servicenow-mcp"
$LOCATION = "centralindia"
$ACR_NAME = "acrsnowmcp$((Get-Random -Maximum 99999))"
$ENV_NAME = "cae-servicenow-mcp"
$APP_NAME = "servicenow-mcp"
$IMAGE_NAME = "servicenow-mcp-server:0.1.0"
$SERVICENOW_URL = "https://your-instance.service-now.com"
$SERVICENOW_USERNAME = "your-integration-user"
$SERVICENOW_PASSWORD = "your-password"

Create Azure resources and build the image:

az group create --name $RESOURCE_GROUP --location $LOCATION
az acr create --resource-group $RESOURCE_GROUP --name $ACR_NAME --sku Basic --admin-enabled true
az acr build --registry $ACR_NAME --image $IMAGE_NAME .
az containerapp env create --name $ENV_NAME --resource-group $RESOURCE_GROUP --location $LOCATION

Deploy the container app:

$ACR_LOGIN_SERVER = az acr show --name $ACR_NAME --query loginServer -o tsv
$ACR_USERNAME = az acr credential show --name $ACR_NAME --query username -o tsv
$ACR_PASSWORD = az acr credential show --name $ACR_NAME --query "passwords[0].value" -o tsv

az containerapp create `
  --name $APP_NAME `
  --resource-group $RESOURCE_GROUP `
  --environment $ENV_NAME `
  --image "$ACR_LOGIN_SERVER/$IMAGE_NAME" `
  --target-port 3000 `
  --ingress external `
  --registry-server $ACR_LOGIN_SERVER `
  --registry-username $ACR_USERNAME `
  --registry-password $ACR_PASSWORD `
  --secrets `
    servicenow-url=$SERVICENOW_URL `
    servicenow-username=$SERVICENOW_USERNAME `
    servicenow-password=$SERVICENOW_PASSWORD `
  --env-vars `
    SERVICENOW_INSTANCE_URL=secretref:servicenow-url `
    SERVICENOW_USERNAME=secretref:servicenow-username `
    SERVICENOW_PASSWORD=secretref:servicenow-password

Get the public MCP URL:

$FQDN = az containerapp show --name $APP_NAME --resource-group $RESOURCE_GROUP --query properties.configuration.ingress.fqdn -o tsv
"https://$FQDN/mcp"

Health check:

curl.exe "https://$FQDN/healthz"

Use OAuth token instead of basic auth

Replace the username/password secret and environment variable lines with:

--secrets servicenow-url=$SERVICENOW_URL servicenow-oauth-token=$SERVICENOW_OAUTH_TOKEN `
--env-vars SERVICENOW_INSTANCE_URL=secretref:servicenow-url SERVICENOW_OAUTH_TOKEN=secretref:servicenow-oauth-token

Production hardening

Put Azure API Management or an authenticated ingress in front of the MCP endpoint.
Restrict Container Apps ingress to your corporate network where possible.
Use Azure Key Vault secret references for ServiceNow credentials.
Create a dedicated ServiceNow integration user with read-only ACLs.
Add log analytics alerts for repeated ServiceNow API failures.

This server cannot be installed

license - permissive license

quality - not tested

maintenance

How are these scores calculated?

Maintenance

–Maintainers

–Response time

–Release cycle

–Releases (12mo)

Commit activity

Resources

Need Help?

Related Servers

Unclaimed servers have limited discoverability.

Looking for Admin?

If you are the server author, to access and configure the admin panel.

Related MCP Servers

ServiceNow MCP Server
Cloud Platforms Search App Automation
michaelbuckner
A
license
-
quality
D
maintenance
A Model Context Protocol server enabling AI agents to access and manipulate ServiceNow data through natural language interactions, allowing users to search for records, update them, and manage scripts.
Updated a year ago (2025-05-01 15:18 UTC)
46
MIT
ServiceNow MCP Server
App Automation Developer Tools API Testing
LokiMCPUniverse
A
license
-
quality
D
maintenance
A Model Context Protocol server that enables AI assistants and development tools to interact with ServiceNow instances, providing comprehensive API coverage for incident management, change management, CMDB, and other ServiceNow modules.
Updated 10 months ago (2025-10-26 18:56 UTC)
3
MIT
ServiceNow MCP Server
App Automation Customer Support Project Management
windoze95
A
license
-
quality
D
maintenance
Enables authenticated interaction with ServiceNow via its REST API using per-user OAuth 2.0 tokens. It provides tools for managing incidents, tasks, knowledge articles, and service catalog requests while maintaining user-specific permissions.
Updated a month ago (2026-07-17 16:39 UTC)
31
4
MIT
servicenow-mcp-server
Customer Support Knowledge & Memory Developer Tools
kylburns89
A
license
A
quality
D
maintenance
Enables natural language interaction with ServiceNow instances for managing incidents, changes, CMDB, service catalog, users, groups, and knowledge base via MCP.
Updated 4 months ago (2026-04-22 00:05 UTC)
41
45
MIT

View all related MCP servers

Related MCP Connectors

Atlassian Rovo MCP Server
Connect to Atlassian Jira, Confluence, and Compass to search, create, and manage your work.
Ragora
Search your knowledge bases from any AI assistant using hybrid RAG.
sunub-obsidian-mcp-server
Search your Obsidian vault to quickly find notes by title or keyword, summarize related content, a…

View all MCP Connectors

Latest Blog Posts

Who's Calling? MCP Hosts Are an Identity Blind Spot (And the Spec Knows It)
By Om-Shree-0709 on July 25, 2026.
mcp
Agent Identity
OAuth 2.1
Your AI Chatbot Just Exposed Your CEO's Salary to an Intern
By Om-Shree-0709 on July 2, 2026.
Agent Identity
MCP Security
OAuth Delegation
Why MCP Servers Need Execution Sandboxing (And Why Your Current Stack Isn't Enough)
By Om-Shree-0709 on June 30, 2026.
Agentic Ai
Prompt Injection
WebAssembly

MCP directory API

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/prateek9920/servicenow-mcp-server'

If you have feedback or need assistance with the MCP directory API, please join our Discord server