🚀 ServiceNow MCP Server

📋 Overview

This repository contains a ServiceNow integration server for the Model Context Protocol (MCP). It enables seamless interaction between ServiceNow instances and AI models through a standardized protocol, allowing for automated incident management, knowledge base article creation, and other ServiceNow operations.

Related MCP server: ServiceNow MCP Server

✨ Features

• 🔌 ServiceNow Integration: Direct integration with ServiceNow instances

• 🛠️ Multiple Operations Support:

  • Create and manage incidents

  • Create knowledge base articles

  • Create client scripts

  • Create business rules

  • Create SLA definitions

  • Create record producers

• 🔒 Secure Authentication: Environment-based credentials management

• 🚀 FastAPI-based Server: High-performance async operations

🛠️ Prerequisites

• Python 3.12 or higher

• ServiceNow instance with appropriate API access

• Valid ServiceNow credentials

• Optional: Gemini API key for AI capabilities

• UV icorn for running the server

• FastAPI for building the server

⚙️ Configuration

1. Clone the repository:

   git clone https://github.com/your-org/mcp-server-now.git
   cd mcp-server-now

2. Create a .env file with your credentials:

   SERVICENOW_INSTANCE=https://your-instance.service-now.com
   SERVICENOW_USERNAME=your_username
   SERVICENOW_PASSWORD=your_password
   GEMINI_API_KEY=your_api_key  # Optional

3. Install dependencies:

   pip install -e .

🚀 Getting Started

Running the Server

mcp install <file_name>.py

Example Usage

The server provides several tools for ServiceNow operations. Here are some examples:

1. Create an Incident:

   create_incident(
       short_description="Network outage in building B",
       description="Users reporting connectivity issues",
       urgency="2",
       impact="2"
   )

2. Create a Knowledge Base Article:

   create_kb_article(
       short_description="How to Reset Your Password",
       article_body="<h1>Password Reset Instructions</h1><p>1. Navigate to the login page</p>",
       workflow_state="published"
   )

For more examples, see servicenow-test-examples.md.

🧩 Available Tools

The server provides the following tools:

• create_incident: Create new incidents

• create_kb_article: Create knowledge base articles

• create_client_script: Create client-side scripts

• create_business_rule: Create business rules

• create_sla_definition: Create SLA definitions

• create_record_producer: Create record producers with customizable variables

• create_variable_set: Create reusable variable sets for catalog items

Record Producer Details

The create_record_producer tool allows you to create ServiceNow record producers with the following features:

create_record_producer(
    name="Report Network Issue",
    table_name="incident",
    short_description="Use this form to report network connectivity issues",
    category_sys_id="optional_category_sys_id",
    script="optional_server_side_script",
    variables=[
        {
            "name": "issue_type",
            "label": "Type of Issue",
            "type": "choice",
            "choices": ["Connectivity", "Performance", "Access"],
            "mandatory": True
        },
        {
            "name": "affected_users",
            "label": "Number of Affected Users",
            "type": "integer",
            "mandatory": True
        }
    ]
)

Key features:

• Customizable form fields with various types (string, integer, boolean, reference, etc.)

• Server-side scripting support

• Category assignment

• Mandatory field configuration

• Default values and help text

Variable Sets

The create_variable_set tool allows you to create reusable variable sets that can be attached to multiple catalog items:

create_variable_set(
    name="Hardware Request Variables",
    description="Common variables for hardware requests",
    variables=[
        {
            "name": "device_type",
            "label": "Device Type",
            "type": "choice",
            "choices": ["Laptop", "Desktop", "Tablet", "Phone"],
            "mandatory": True
        },
        {
            "name": "justification",
            "label": "Justification",
            "type": "text",
            "mandatory": True,
            "help_text": "Please explain why you need this hardware"
        }
    ]
)

Variable sets support:

• Multiple variable types (string, integer, boolean, reference, choice, etc.)

• Custom validation rules

• Help text and descriptions

• Mandatory field configuration

• Default values

• Reference fields to other ServiceNow tables

🔧 Development

Project Structure

mcp-server-now/
├── servicenow.py          # Main server implementation
├── servicenow-test-examples.md  # Example usage
├── pyproject.toml         # Project configuration
├── .env                   # Environment variables
└── README.md             # This file

Adding New Tools

To add new ServiceNow operations:

1. Create a new async function in servicenow.py

2. Decorate it with @mcp.tool()

3. Add proper documentation and error handling

4. Test the new functionality

📚 Resources

• Model Context Protocol Documentation

• ServiceNow REST API Documentation

• FastAPI Documentation

📄 License

This project is licensed under the MIT License - see the LICENSE file for details.

📞 Support

For support, please:

• Open an issue in this repository

• Contact the maintainers

• Check the ServiceNow documentation

👤 Author

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🔗 Youtube Link

Live Demo