Click on "Deploy Server".
Wait a few minutes for the server to deploy. Once ready, it will show a "Started" state.
In the chat, type @ followed by the MCP server name and your instructions, e.g., "@snow-mcp List open incidents with priority 1"
That's it! The server will respond to your query, and you can continue using it as needed.
Here is a step-by-step guide with screenshots.
snow-mcp)
A comprehensive, production-ready, and extensible MCP (Model Context Protocol) server for interacting with a ServiceNow instance. This package provides a rich set of pre-built tools for managing nearly every aspect of ITSM, ITOM, and App Dev within ServiceNow, all callable via a simple, unified interface.
It allows developers and automation engineers to build powerful client applications, scripts, and AI agents that can perform complex, multi-step operations in ServiceNow without needing to handle the intricacies of the REST API directly.
Extensive Tool Library: Over 60 pre-built tools covering Incidents, Changes, Users, Service Catalog, Projects, and much more.
Modular and Organized: Tools are logically grouped into modules for clarity and extensibility.
Production-Ready: All tools include robust input validation and clear schemas powered by Pydantic.
Easy to Use: Packaged as a standard Python library and installable via pip.
Self-Documenting: A built-in CLI allows you to list all available tools directly from your terminal.
Claude Desktop Integration: Seamlessly integrates with Claude Desktop for AI-powered ServiceNow automation.
Related MCP server: now-sdk-ext-mcp
The server supports basic authentication with ServiceNow. Make sure your API user has the necessary roles and permissions for the operations you want to perform:
itil: Basic ITSM operations (incidents, changes, requests)
catalog_admin: Service catalog management
user_admin: User and group management
admin: Full administrative access
ServiceNow enforces rate limits on API calls. The server includes built-in retry logic with exponential backoff to handle temporary rate limit errors gracefully.
This project is licensed under the MIT License - see the LICENSE file for details.
Initial release with 60+ tools
Support for ITSM, ITOM, and App Dev operations
Complete documentation and examples
This server cannot be deployed
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