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ServiceNow Dev MCP

by pinnintisagarSB
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ServiceNow Dev MCP

AI-powered ServiceNow developer toolkit for Claude Code — 116 tools covering script generation, code review, portal & catalog development, notifications, user & group management, CRUD operations, dictionary overrides, data migration, bidirectional integrations, ATF testing, performance analysis, technical documentation, and issue diagnosis.

What is this?

ServiceNow Dev MCP is a Model Context Protocol server that connects Claude Code directly to your ServiceNow, Jira, and Salesforce instances. Instead of switching between tabs, writing boilerplate from scratch, or Googling best practices, you just describe what you need and Claude handles it end-to-end.

"Create a Business Rule that sets priority to Critical when the category is Security"
"Clone the sc-cat-item widget and add a real-time search bar"
"Review this Script Include for performance issues"
"Create a user John Smith with role itil and add him to the Network Operations group"
"Make the business_service field mandatory on incident but not on task"
"Generate full technical documentation for my HR application"
"My widget shows a blank white box — help me diagnose it"
"Create a high-priority Jira ticket and link it to incident INC0012345"
"Migrate all Jira issues from project KAN to the incident table in ServiceNow"

Related MCP server: ServiceNow MCP Server

Capabilities

Category

What it does

Script Generation

Business Rules, Script Includes, Client Scripts, UI Actions, Scripted REST APIs, Scheduled Jobs, Fix Scripts, Widgets — best practices built in

Code Review

20-rule static analyser — anti-patterns, performance, security, null-safety. Score 0–10 with per-issue fix guidance

Service Portal

Analyze portals, find / clone / create / update widgets, scaffold new portals with CSS-variable themes

Service Catalog

Catalog items with typed variables, client scripts, UI policies; clone existing items; categories; record producers

Notifications

Email notifications with HTML templates, push notifications, email scripts, notification analysis

User & Group Management

Create users/groups, assign roles, manage membership — ServiceNow, Jira, and Salesforce

CRUD Operations

Full Create / Read / Update / Delete on any table/object across all three platforms

Dictionary Overrides

Create, inspect, and delete field overrides on child tables with correct override_X flag handling

Table Explorer

Schema discovery — fields, BRs, Client Scripts, ACLs, relationships, parent hierarchy

ATF Testing

Generate Automated Test Framework suites for BRs, SIs, REST APIs, forms, tables

Performance Analysis

Slow script detection, missing index suggestions, BR audits, error pattern analysis

Technical Docs

Full project documentation generated from live SN data; feature one-pagers

Issue Diagnosis

60+ catalogued issues with step-by-step diagnosis, copy-paste fixes, prevention tips

Data Migration

Migrate Jira / Salesforce data into any ServiceNow table with full artifact generation

Bidirectional Integration

Design and implement SN↔Jira, SN↔Salesforce integrations with BRs, Scripted REST, Apex

Tool count: 116

Tool

What it does

generate_script

Generate any SN artifact with best practices

review_script

Code review — 20 rules, score 0–10, fix guidance

list_review_rules

Browse all 20 review rules by category

explore_table

Full schema: fields, BRs, Client Scripts, ACLs, relationships, hierarchy

find_table

Search tables by keyword

get_table_acls

All ACL rules for a table

generate_atf_tests

ATF test suites for BRs, SIs, REST APIs, forms, tables

analyze_performance

Slow scripts, index gaps, error patterns, BR audit

find_sys_logs

Search system logs by keyword / source / level

run_background_script

Create and run Fix Script records (dry_run safe)

generate_docs

Markdown API docs for SIs, BRs, tables, REST APIs, applications

scaffold_application

Full app scaffold: table + BRs + SI + UI Actions + ACLs + ATF + docs

health_check_instance

Instance health score with actionable findings

explain_api

Explain SN APIs (GlideRecord, GlideAggregate, RESTMessageV2, etc.)

analyze_portal

Analyze a complete Service Portal

find_widget

Search widgets by name, ID, or keyword

clone_widget

Clone a widget with modifications

create_widget

Generate a complete widget from a requirement

update_widget

PATCH specific widget sections

create_portal

Scaffold a new portal with theme and pages

create_catalog_item

Catalog item with variables, client scripts, UI policies

clone_catalog_item

Clone a live catalog item from SN

create_catalog_category

Create a catalog category

get_catalog_item

Fetch catalog item and variables

create_notification

Email notification with responsive HTML template

analyze_notifications

Audit and find issues in existing notifications

create_push_notification

Push notification for Now Mobile

create_email_script

Dynamic email script (sys_script_email)

generate_project_doc

Full project technical doc from live SN data

generate_feature_doc

Feature one-pager for sprint / change docs

diagnose_issue

Diagnose any SN issue from a symptom description

get_issue_guide

Step-by-step guided fix for a known issue

list_common_issues

Browse 60+ catalogued issues by category

get_field_choices

Get choice list values for any field

create_choice

Add a new value to a choice list

Tool

Platform

What it does

sn_create_user

ServiceNow

Create sys_user — roles + groups in one call, manager resolution, auto username

sn_create_group

ServiceNow

Create sys_user_group — duplicate check, members, roles, parent group

sn_manage_group_members

ServiceNow

Add / remove / list group members

sn_assign_roles

ServiceNow

Assign or revoke roles on users or groups

sn_get_user

ServiceNow

Full user profile with roles and group memberships

sn_get_group

ServiceNow

Group detail with member list and assigned roles

sn_list_roles

ServiceNow

Browse sys_user_role with keyword filter

jira_create_group

Jira

Create group and add initial members

jira_manage_group_members

Jira

Add / remove / list Jira group members

sf_create_user

Salesforce

Create User with all required system fields

sf_manage_group

Salesforce

Create Public Groups / Queues, manage members

Tool

Platform

What it does

sn_create

ServiceNow

Create any record in any table

sn_read

ServiceNow

Read by sys_id or encoded query

sn_update

ServiceNow

PATCH a record — only changed fields

sn_delete

ServiceNow

Delete with confirm=true safety gate

jira_create

Jira

Create issues, comments, subtasks, components, versions

jira_read

Jira

Read issues, JQL search, projects, users, boards, sprints, transitions

jira_update

Jira

Update fields, transition status, edit comments

jira_delete

Jira

Delete issues or comments with confirm gate

sf_create

Salesforce

Create any sObject record

sf_read

Salesforce

Read by Id, SOQL query, or object describe

sf_update

Salesforce

PATCH a record — only changed fields

sf_delete

Salesforce

Delete with confirm gate (recoverable via Recycle Bin)

Tool

What it does

create_dictionary_override

Create or update a field override on a child table. Correctly sets both the value and the required override_X=true flag — the step most developers miss. Supports: mandatory, default_value, column_label, read_only, display, calculation, choice, dependent. Dry-run mode available.

get_dictionary_overrides

List all active overrides on a table or field — shows which flags are set and their effective values

delete_dictionary_override

Delete an override, reverting the field to parent table defaults. Requires confirm=true.

Tool

What it does

get_config

Show credential/connection status

configure_credentials

Set per-session credentials (web Claude Code)

connect

Test connectivity to SN / Jira / Salesforce

check_migration_state

Scan SN for existing artifacts, return gap analysis

discover_schema

Pull source + target schemas, auto-suggest mappings

analyze_dependencies

Jira hierarchy analysis, user mapping, migration sequence

build_artifacts

Create staging table, transform map, field maps (idempotent)

run_test_migration

Push sample records, field-level data quality report

run_full_migration

Full migration in dependency order with parallel batches

map_users

Map source users to SN users

pre_migration_check

Pre-flight validation

transform_preview

Preview a transform rule on sample data

convert_rich_text

Convert Jira ADF / Salesforce HTML to SN HTML

topological_sort

Dependency-ordered migration sequence

start_audit_session

Start an audit trail for a migration

get_audit_stats

Migration audit statistics

reconcile_migration

Field-level comparison: source vs SN

reconcile_staging

Compare staging vs target (PASS/PARTIAL/FAIL)

migration_test_report

Full migration test report

fetch_sn_records

Query any SN table

analyze_transform_map

Audit an existing transform map

get_report_data

Structured data for sign-off documents

cleanup_migration

Delete migrated records (with confirmation)

cleanup_artifacts

Delete all migration setup artifacts

list_sf_flows

List Salesforce flows

analyze_flow

Parse Salesforce flow structure

build_flow

Build equivalent SN Flow Designer flow

Tool

What it does

design_integration

Design a full bidirectional integration plan (SN↔Jira, SN↔SF, SF↔Jira)

create_sn_integration_artifacts

Business Rules, Scripted REST APIs, correlation/retry tables

create_jira_integration_artifacts

Jira webhooks and automation rules

create_sf_integration_artifacts

Salesforce Apex triggers, Named Credentials, REST callout classes

get_integration_status

Check sync health and error counts

retry_failed_syncs

Retry records in the dead-letter table

test_integration

End-to-end integration test

disable_integration

Pause all syncs (maintenance mode)

enable_integration

Resume syncs after maintenance

update_field_mappings

Update field mappings in a live integration

Quick start

1. Clone and install

git clone https://github.com/pinnintisagarSB/ServiceNow-Dev-MCP.git
cd ServiceNow-Dev-MCP
npm install

2. Configure credentials

cp .env.example .env

Edit .env:

# ServiceNow (required for all tools)
SN_INSTANCE_URL=https://yourinstance.service-now.com
SN_USERNAME=admin
SN_PASSWORD=yourpassword
SN_SCOPE_PREFIX=u

# Jira (required for Jira tools)
JIRA_BASE_URL=https://yourcompany.atlassian.net
JIRA_EMAIL=your_email@example.com
JIRA_API_TOKEN=your_api_token

# Salesforce (required for Salesforce tools)
SF_LOGIN_URL=https://login.salesforce.com
SF_CLIENT_ID=your_consumer_key
SF_CLIENT_SECRET=your_consumer_secret
SF_USERNAME=your_sf_username@example.com
SF_PASSWORD=your_sf_password
SF_SECURITY_TOKEN=your_security_token

3. Register with Claude Code

claude mcp add sn-dev-mcp node "$(pwd)/src/mcp-server.js"

Verify:

claude mcp list
# sn-dev-mcp: node /path/to/... ✔ Connected

4. Restart Claude Code

Close and reopen Claude Code. All 116 tools are now available. Type /mcp to confirm.

Example prompts

Script development

Generate a Business Rule on incident that creates a Jira ticket when priority changes to 1

Review this Script Include for performance and security issues — [paste code]

Clone the "sc-cat-item" widget and rename it "My Catalog Item"

Create a catalog item for a Laptop Request with employee name (mandatory),
model (dropdown), justification (text), and manager approval (yes/no)

Create an email notification for when an incident is assigned —
send to the assigned user and their manager

User & group management

Create user Jane Smith, email jane@company.com, title "Senior Analyst",
role itil, add to groups "Service Desk" and "Change Approvers"

Create a group "Network Operations APAC" managed by john.doe,
add members [alice, bob, carol], assign role itil

What roles and groups does david.jones have?

Add sarah.connor to the "Problem Management" group

Remove the admin role from temp.contractor@company.com

CRUD across platforms

Create a high-priority incident in ServiceNow for the network outage in Building 3

Find all open Jira tickets assigned to john@company.com in project OPS

Update Salesforce Case 500ABC — set Status to Escalated, Priority to Critical

Create a Jira comment on KAN-55: "Picked up, will update by EOD"

Move Jira ticket KAN-55 to Done status

Dictionary overrides

Make the business_service field mandatory on incident but not on task

Rename the caller_id label to "Requested By" on sc_request

Hide the parent field on hr_case

Show me all dictionary overrides on the change_request table

Data migration

Migrate all Jira issues from project KAN to the incident table

Run a test migration of 5 records first and show me the field quality report

Design a bidirectional integration between ServiceNow incidents and Jira issues

Debugging & docs

My widget shows a blank white box when it loads — diagnose the issue

The email notification for incidents isn't being received — what could be wrong?

Generate full technical documentation for our IT Asset application
(tables: u_asset, u_asset_request)

Architecture

src/
├── mcp-server.js              # 116 MCP tools — single entry point
├── connectors/
│   ├── servicenow.js          # SN Table API, Import Set API, bulk ops
│   ├── salesforce.js          # SF REST + Tooling API + Bulk API 2.0
│   └── jira.js                # Jira REST API v3 — full CRUD
├── developer/
│   ├── script-builder.js      # Generate BR, SI, CS, UI Action, REST, Job, Widget
│   ├── code-reviewer.js       # 20-rule static analyser
│   ├── table-explorer.js      # Schema: fields, BRs, ACLs, relationships
│   ├── test-generator.js      # ATF test suite generator
│   ├── perf-analyzer.js       # Slow scripts, indexes, error patterns
│   ├── doc-generator.js       # Markdown API docs per artifact
│   ├── portal-builder.js      # SP widget / portal builder
│   ├── catalog-builder.js     # Catalog items, variables, categories
│   ├── notification-builder.js # Email & push notifications
│   ├── tech-doc-writer.js     # Full project docs from live SN data
│   └── issue-guide.js         # 60+ issue catalogue with guided fixes
├── migration/
│   ├── schema.js              # Schema discovery + mapping suggestions
│   ├── staging.js             # Artifact builder (idempotent)
│   ├── runner.js              # Migration runner with topo sort + ETA
│   ├── batch.js               # Parallel batch runner + dedup
│   ├── dependency.js          # User/hierarchy analysis
│   ├── validator.js           # Field-level data quality report
│   ├── transform-engine.js    # 15+ transform types
│   ├── reconciler.js          # 3-layer reconciliation (PASS/PARTIAL/FAIL)
│   ├── audit.js               # NDJSON audit trail
│   ├── user-mapping.js        # Source → SN user mapping
│   ├── pre-migration-checks.js # Pre-flight validation
│   └── cleanup.js             # Delete records and artifacts
├── integration/
│   ├── designer.js            # Integration plan designer
│   ├── sn-artifacts.js        # SN BRs, Scripted REST, correlation tables
│   ├── jira-artifacts.js      # Jira webhooks + automation rules
│   └── sf-artifacts.js        # Salesforce Apex triggers, callout classes
├── flows/
│   ├── retriever.js           # Salesforce flow parser
│   └── jira-automation.js     # Jira automation retriever
└── utils/
    ├── logger.js              # Structured logging
    ├── rich-text.js           # ADF → HTML, SF HTML → SN HTML
    └── sn-auth.js             # Basic auth + SDK OAuth

Running modes

Local CLI (default)

node src/mcp-server.js

HTTP/SSE (web Claude Code or remote deployment)

MCP_MODE=http MCP_PORT=3000 node src/mcp-server.js

Update .mcp.json with your deployed URL:

{
  "mcpServers": {
    "sn-dev-mcp": {
      "type": "http",
      "url": "https://your-server.example.com/sse"
    }
  }
}

In HTTP mode, use configure_credentials to set per-session credentials — never logged or persisted.

Permissions required

Capability

Minimum role

Read any table

read ACL on the table

Scripts, BRs, widgets, notifications

admin

Catalog items

catalog_admin

User / group management

admin or user_admin

Data migration (staging tables, transform maps)

import_admin

ATF tests

atf_test_designer

Background scripts

admin

Requirements

  • Node.js 18+

  • Claude Code (CLI, desktop app, web, or IDE extension)

  • ServiceNow developer or sub-production instance (PDI recommended)

  • Jira Cloud API token (for Jira tools)

  • Salesforce Connected App credentials (for Salesforce tools)

Tool growth

The MCP is designed to grow with every use case. New tools are added by:

  1. Adding a method to an existing module in src/developer/ or src/integration/

  2. Registering a server.tool() in src/mcp-server.js

  3. Pushing — no build step required

Version

Tools

Key additions

1.0

27

Data migration (Jira → SN, SF → SN)

1.5

55

Bidirectional integrations, reconciliation, audit

2.0

90

Developer toolkit: scripts, review, portal, catalog, notifications, docs, issue guide

2.1

105

Full CRUD (SN + Jira + SF), dictionary overrides

2.2

116

User & group management across all 3 platforms

Install Server
F
license - not found
A
quality
B
maintenance

How are these scores calculated?

Maintenance

–Maintainers
–Response time
–Release cycle
–Releases (12mo)
Commit activity

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