create_incident

create_incident

Create a new incident in ServiceNow by specifying key details such as short description, priority, impact, and assignment group for efficient issue tracking and resolution.

Instructions

Create a new incident in ServiceNow

Input Schema

Name	Required	Description	Default
`params`	Yes

Input Schema (JSON Schema)

{
  "$defs": {
    "CreateIncidentParams": {
      "description": "Parameters for creating an incident.",
      "properties": {
        "assigned_to": {
          "anyOf": [
            {
              "type": "string"
            },
            {
              "type": "null"
            }
          ],
          "default": null,
          "description": "User assigned to the incident",
          "title": "Assigned To"
        },
        "assignment_group": {
          "anyOf": [
            {
              "type": "string"
            },
            {
              "type": "null"
            }
          ],
          "default": null,
          "description": "Group assigned to the incident",
          "title": "Assignment Group"
        },
        "caller_id": {
          "anyOf": [
            {
              "type": "string"
            },
            {
              "type": "null"
            }
          ],
          "default": null,
          "description": "User who reported the incident",
          "title": "Caller Id"
        },
        "category": {
          "anyOf": [
            {
              "type": "string"
            },
            {
              "type": "null"
            }
          ],
          "default": null,
          "description": "Category of the incident",
          "title": "Category"
        },
        "description": {
          "anyOf": [
            {
              "type": "string"
            },
            {
              "type": "null"
            }
          ],
          "default": null,
          "description": "Detailed description of the incident",
          "title": "Description"
        },
        "impact": {
          "anyOf": [
            {
              "type": "string"
            },
            {
              "type": "null"
            }
          ],
          "default": null,
          "description": "Impact of the incident",
          "title": "Impact"
        },
        "priority": {
          "anyOf": [
            {
              "type": "string"
            },
            {
              "type": "null"
            }
          ],
          "default": null,
          "description": "Priority of the incident",
          "title": "Priority"
        },
        "short_description": {
          "description": "Short description of the incident",
          "title": "Short Description",
          "type": "string"
        },
        "subcategory": {
          "anyOf": [
            {
              "type": "string"
            },
            {
              "type": "null"
            }
          ],
          "default": null,
          "description": "Subcategory of the incident",
          "title": "Subcategory"
        },
        "urgency": {
          "anyOf": [
            {
              "type": "string"
            },
            {
              "type": "null"
            }
          ],
          "default": null,
          "description": "Urgency of the incident",
          "title": "Urgency"
        }
      },
      "required": [
        "short_description"
      ],
      "title": "CreateIncidentParams",
      "type": "object"
    }
  },
  "properties": {
    "params": {
      "$ref": "#/$defs/CreateIncidentParams"
    }
  },
  "required": [
    "params"
  ],
  "title": "create_incidentArguments",
  "type": "object"
}

ServiceNow MCP Server

Instructions

Input Schema

Input Schema (JSON Schema)

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