# Zendesk MCP Server for Heroku
A Model Context Protocol (MCP) server for Zendesk Support integration.
[](https://heroku.com/deploy?template=https://github.com/dsouza-anush/mcp-zendesk)
## Features
- **Ticket Management** - Get, create, update tickets
- **Comments** - Add public replies and internal notes
- **Filtering** - Filter by status, priority, and more
- **Heroku Native** - Designed for Heroku deployment with MCP process support
## Available Tools
| Tool | Description |
|------|-------------|
| `get_tickets` | List tickets with filtering and pagination |
| `get_ticket` | Get ticket details by ID |
| `get_ticket_comments` | Get all comments on a ticket |
| `create_ticket` | Create a new support ticket |
| `create_ticket_comment` | Add a comment to a ticket |
| `update_ticket` | Update ticket status, priority, etc. |
## Deployment
### One-Click Deploy
Click the "Deploy to Heroku" button above.
### Configure Credentials
```bash
heroku config:set ZENDESK_SUBDOMAIN=mycompany
heroku config:set ZENDESK_EMAIL=agent@mycompany.com
heroku config:set ZENDESK_API_TOKEN=your-api-token
```
Get your API token from **Zendesk Admin** > **Apps and integrations** > **APIs** > **Zendesk API**.
## Register with Heroku AI
```bash
heroku addons:attach your-main-app::INFERENCE -a my-zendesk-mcp
```
## Usage
```python
response = client.chat.completions.create(
model=os.getenv("INFERENCE_MODEL_ID"),
messages=[
{"role": "user", "content": "Find all urgent tickets opened today"}
],
extra_body={
"heroku": {
"mcp_servers": ["mcp-zendesk"]
}
}
)
```
## License
MIT
