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mcp_config_Phone Call Queues.json9.04 kB
{ "server": { "url": "https://api.zoom.us/v2" }, "authentication": [ { "schema_parameters": { "in": "header" }, "type": "apiKey", "value": "API_KEY" } ], "operations": [ { "description": "Call queues allow you to route incoming calls to a group of users. For instance, you can use call queues to route calls to various departments in your organization such as sales, engineering, billing, customer service etc.\u003cbr\u003e Use this API to list Call queues.\u003cbr\u003e\u003cbr\u003e **Prerequisites:**\u003cbr\u003e * Pro, Business, or Education account * Account owner or admin permissions * Zoom Phone license\u003cbr\u003e **Scopes:** `phone:read:admin`\u003cbr\u003e **[Rate Limit Label](https://marketplace.zoom.us/docs/api-reference/rate-limits#rate-limits):** `Medium`", "name": "list_call_queues" }, { "description": "Call queues allow you to route incoming calls to a group of users. For instance, you can use call queues to route calls to various departments in your organization such as sales, engineering, billing, customer service etc.\u003cbr\u003e Use this API to [create a call queue](https://support.zoom.us/hc/en-us/articles/360021524831-Managing-Call-Queues#h_e81faeeb-9184-429a-aaea-df49ff5ff413).\u003cbr\u003e You can add phone users or common area phones to call queues. **Prerequisites:**\u003cbr\u003e * Pro, Business, or Education account * Account owner or admin permissions * Zoom Phone license\u003cbr\u003e **Scopes:** `phone:write:admin`\u003cbr\u003e **[Rate Limit Label](https://marketplace.zoom.us/docs/api-reference/rate-limits#rate-limits):** `Light`", "name": "create_call_queue" }, { "description": "Call queues allow you to route incoming calls to a group of users. For instance, you can use call queues to route calls to various departments in your organization such as sales, engineering, billing, customer service etc.\u003cbr\u003e Use this API to delete a Call Queue.\u003cbr\u003e **Prerequisites:**\u003cbr\u003e * Pro, Business, or Education account * Account owner or admin permissions * Zoom Phone license\u003cbr\u003e **Scopes:** `phone:write:admin`\u003cbr\u003e **[Rate Limit Label](https://marketplace.zoom.us/docs/api-reference/rate-limits#rate-limits):** `Light`", "name": "delete_a_call_queue" }, { "description": "Call queues allow you to route incoming calls to a group of users. For instance, you can use call queues to route calls to various departments in your organization such as sales, engineering, billing, customer service etc.\u003cbr\u003e Use this API to get information on a specific Call Queue.\u003cbr\u003e\u003cbr\u003e **Prerequisites:**\u003cbr\u003e * Pro, Business, or Education account * Account owner or admin permissions * Zoom Phone license\u003cbr\u003e **Scopes:** `phone:read:admin`\u003cbr\u003e **[Rate Limit Label](https://marketplace.zoom.us/docs/api-reference/rate-limits#rate-limits):** `Light`", "name": "get_a_call_queue" }, { "description": "Call queues allow you to route incoming calls to a group of users. For instance, you can use call queues to route calls to various departments in your organization such as sales, engineering, billing, customer service etc.\u003cbr\u003e Use this API to update information of a specific Call Queue.\u003cbr\u003e **Prerequisites:**\u003cbr\u003e * Pro, Business, or Education account * Account owner or admin permissions * Zoom Phone license\u003cbr\u003e **Scopes:** `phone:write:admin`\u003cbr\u003e **[Rate Limit Label](https://marketplace.zoom.us/docs/api-reference/rate-limits#rate-limits):** `Light`", "name": "update_call_queue" }, { "description": "A call queue manager has the privileges to maanage the call queue\u0027s voicemail inbox and recordings, change all call queue settings and call queue policy settings.\u003cbr\u003e\u003cbr\u003e Use this API to to set another phone user as the [call queue manager](https://support.zoom.us/hc/en-us/articles/360021524831-Managing-Call-Queues#h_db06854b-e6a3-4afe-ba15-baf58f31f90c). **Prerequisites:**\u003cbr\u003e * Pro or higher account plan. * Account owner or admin permissions * Zoom Phone license\u003cbr\u003e **Scopes:** `phone:write:admin`\u003cbr\u003e **[Rate Limit Label](https://marketplace.zoom.us/docs/api-reference/rate-limits#rate-limits):** `Light`", "name": "change_call_queue_manager" }, { "description": "Use this API to remove all members from a Call Queue who were previously assigned to that Call Queue. The members could be phone users or [common area phones](https://support.zoom.us/hc/en-us/articles/360028516231-Managing-Common-Area-Phones). **Prerequisites:**\u003cbr\u003e * Pro or higher account plan. * Zoom Phone license\u003cbr\u003e **Scopes:** `phone:write:admin`\u003cbr\u003e **[Rate Limit Label](https://marketplace.zoom.us/docs/api-reference/rate-limits#rate-limits):** `Light`", "name": "unassign_all_members" }, { "description": "Add phone users and/or [common area phones](https://support.zoom.us/hc/en-us/articles/360028516231-Managing-Common-Area-Phones) as members to a specific Call Queue.\u003cbr\u003e\u003cbr\u003e **Prerequisites:**\u003cbr\u003e * Pro or higher account plan. * Zoom Phone license\u003cbr\u003e **Scopes:** `phone:write:admin`\u003cbr\u003e **[Rate Limit Label](https://marketplace.zoom.us/docs/api-reference/rate-limits#rate-limits):** `Light`", "name": "add_members_to_call_queue" }, { "description": "Use this API to remove a member from a Call Queue who was previously added to that Call Queue. The member could be a phone user or a [common area phone](https://support.zoom.us/hc/en-us/articles/360028516231-Managing-Common-Area-Phones). A member who is a Call Queue Manager cannot be unassigned from the Call Queue using this API. **Prerequisites:**\u003cbr\u003e * Pro or higher account plan. * Zoom Phone license\u003cbr\u003e **Scopes:** `phone:write:admin`\u003cbr\u003e **[Rate Limit Label](https://marketplace.zoom.us/docs/api-reference/rate-limits#rate-limits):** `Light`", "name": "unassign_member_from_call_queue" }, { "description": "Use this API to unbind all phone numbers that are assigned to a [Call Queue](https://support.zoom.us/hc/en-us/articles/360021524831-Managing-Call-Queues) After successful unbinding, the numbers will appear in the [Unassigned tab](https://zoom.us/signin#/numbers/unassigned).\u003cbr\u003e If you only need to unassign a specific phone number, use the Unassign a Phone Number API instead. \u003cbr\u003e **Prerequisites:** * Pro or higher account palan * Account owner or admin permissions * Zoom Phone license \u003cbr\u003e **Scopes:** `phone:write:admin`\u003cbr\u003e **[Rate Limit Label](https://marketplace.zoom.us/docs/api-reference/rate-limits#rate-limits):** `Light`", "name": "unassign_a_phone_num_call_queue" }, { "description": "After [buying phone number(s)](https://support.zoom.us/hc/en-us/articles/360020808292#h_007ec8c2-0914-4265-8351-96ab23efa3ad), you can assign it, allowing callers to directly dial a number to reach a [call queue](https://support.zoom.us/hc/en-us/articles/360021524831-Managing-Call-Queues).\u003cbr\u003e\u003cbr\u003e **Prerequisites:**\u003cbr\u003e * Pro or higher account plan. * Account owner or admin permissions * Zoom Phone license\u003cbr\u003e **Scopes:** `phone:write:admin`\u003cbr\u003e **[Rate Limit Label](https://marketplace.zoom.us/docs/api-reference/rate-limits#rate-limits):** `Light`", "name": "assign_phone_to_call_queue" }, { "description": "After assigning a phone number, you can unbind it if you don\u0027t want it to be assigned to a [Call Queue](https://support.zoom.us/hc/en-us/articles/360021524831-Managing-Call-Queues). Use this API to unbind a phone number from a Call Queue. After successful unbinding, the number will appear in the [Unassigned tab](https://zoom.us/signin#/numbers/unassigned).\u003cbr\u003e\u003cbr\u003e **Prerequisites:** * Pro or higher account palan * Account owner or admin permissions * Zoom Phone license \u003cbr\u003e **Scopes:** `phone:write:admin`\u003cbr\u003e **[Rate Limit Label](https://marketplace.zoom.us/docs/api-reference/rate-limits#rate-limits):** `Light`", "name": "un_assign_phone_num_call_queue" }, { "description": "Use this API to view [call recordings](https://support.zoom.us/hc/en-us/articles/360038521091#h_cbc9f2a3-e06c-4daa-83d4-ddbceef9c77b) from the call queue.\u003cbr\u003e\u003cbr\u003e **Prerequisites:**\u003cbr\u003e * Pro or higher account with Zoom Phone license. * [Automatic call recordings](https://support.zoom.us/hc/en-us/articles/360033511872#h_fcb297bb-14e8-4094-91ca-dc61e1a18734) must be enabled in the Policy Settings for call queues. \u003cbr\u003e **Scope:** `phone:read:admin`\u003cbr\u003e **[Rate Limit Label](https://marketplace.zoom.us/docs/api-reference/rate-limits#rate-limits):** `Medium`", "name": "get_call_queue_recordings" } ] }

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