Open support ticket
create_support_ticketStuck or failed swap, or a question: Support answers (get_support_ticket). Follow up with ticketId + replyToken. Never seed phrases or keys.
Input Schema
TableJSON Schema
| Name | Required | Description | Default |
|---|---|---|---|
| detail | No | ||
| message | Yes | What happened (sent what, when, what the user sees), or your question. | |
| orderId | No | ord_... of the affected order. | |
| category | No | Short topic, e.g. "stuck", "refund". Default "agent". | |
| ticketId | No | Follow-up: an existing ticket. | |
| sessionId | No | Session UUID, if known. | |
| replyToken | No | With ticketId. | |
| walletAddress | No | Public address involved (sending wallet or destination). |
Output Schema
TableJSON Schema
| Name | Required | Description | Default |
|---|---|---|---|
| ok | Yes | ||
| data | No | ||
| next | Yes | ||
| error | No | ||
| state | No | ||
| ticketId | No | ||
| operation | Yes | ||
| replyToken | No | ||
| userMessage | No |