reply_to_requester
Write to the person who opened a support request. The text becomes a comment the requester can read on their page and is emailed to them — unlike add_comment, which is always internal and never reaches the requester. Write it to the customer, in their language (get_support_request says which). Requires full write access to the support project. Answers with the comment id and whether the letter went ('emailed'; 'emailError' when it failed — the reply is kept either way).
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| key | Yes | Issue key of the request, e.g. 'SUPPORT-12'. | |
| body | Yes | What to tell the requester. Markdown is kept as written. |