get_support_request
Read who is behind a support request: the requester's name and email, whether they asked signed in (and from which workspace), their client version, what the product knew when they asked from inside it ('context': the screen, the client, the last refusal the server gave them with its request id), and which comments of the issue the requester can see ('messages', by comment id and direction; 'autoRule' names the rule when the desk's automatic answer wrote it rather than a person, 'autoWording' says whether the model worded it or the template went). Every other comment on the issue is internal — the requester never sees it. Answers found=false for an issue that is not a support request.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| key | Yes | Issue key of the request, e.g. 'SUPPORT-12'. |