Add an internal note to a conversation
add_conversation_noteLeave a private note on a conversation for the team (context, what was promised, what to check). It is NEVER sent to the customer and does not pause the bot. It shows in the inbox next to the thread and in get_conversation. To answer the customer use send_message instead.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| note | Yes | The note text (max 4000 characters). | |
| platform | No | Restrict to one network. | |
| accountId | No | Restrict to one account (Ignix account id from list_accounts). | |
| conversationId | Yes | ||
| idempotencyKey | No | Optional. A unique id for this action (16-128 chars: letters, digits, _ : . -). If you are unsure whether a call went through (timeout, network error), repeat it with the SAME idempotencyKey and the same arguments: you get the original result and nothing is done twice. |