request_order_change
Ask Tanatasa to cancel a paid order that hasn't shipped (kind cancel) or to take back a shipped or delivered order (kind return), with the customer's reason. Staff review it and email the customer; nothing is refunded or changed until then. Repeating the call returns the open request. Unpaid orders need no cancellation: they are never charged.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| kind | Yes | cancel: a paid order that hasn't shipped. return: a shipped or delivered order. | |
| items | No | For a return of only some items: variant_id and quantity from get_order. Omit for the whole order. | |
| reason | Yes | The customer's reason, in their words. | |
| order_id | Yes | order_id from prepare_payment, get_checkout or list_orders, e.g. TN-… | |
| guest_token | No | Private guest session token from create_cart. Retain for cart, checkout and purchase-status calls; no account login needed. | |
| account_token | No | Private account token from sign_in, after the customer gave you the code from their email. Lets quotes and checkout use their cashback credit, and opens their orders. |