Request a call from a specialist
request_callbackAsk Fast Fibre to call the person about fiber internet at their address. Only when the person asked you to, with their own name and mobile number — never guess them. Before calling this tool, tell the person and get their yes to: "The person asked their AI assistant to request a call from Fast Fibre about fiber internet at this address, and agreed that Fast Fibre may call them at this number to confirm the request." Then set user_confirmed to true. A specialist calls usually the same day to confirm the request; nothing is ordered until the person confirms on that call. Relay the message in the result to the person, with the confirm link if there is one.
Tool call template
Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.
{
"id": 1,
"jsonrpc": "2.0",
"method": "tools/call",
"params": {
"arguments": {
"name": "<name>",
"phone": "<phone>",
"street": "<street>",
"zip": "<zip>",
"user_confirmed": "<user_confirmed>"
},
"name": "request_callback"
}
}Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| zip | Yes | 5-digit ZIP code | |
| name | Yes | The person's name, as they gave it | |
| plan | No | "500" = 500 Mbps, "1g" = 1 Gig, "2g" = 2 Gig, "help" = not sure yet (default) | |
| unit | No | Apartment or unit, if any | |
| agent | No | Your name as an assistant, e.g. "ChatGPT" or "Claude" | |
| phone | Yes | The person's 10-digit US mobile number, as they gave it. Never guess it. | |
| extras | No | "wifi" = whole-home Wi-Fi, "phone" = home phone | |
| street | Yes | House number and street, e.g. "511 Azalea St" | |
| best_time | No | When the person prefers a call | |
| situation | No | "xfinity" = switching from Xfinity, "other" = from another provider, "moving" = moving in / no internet | |
| user_confirmed | Yes | true only after the person asked you to request the call and agreed to this: The person asked their AI assistant to request a call from Fast Fibre about fiber internet at this address, and agreed that Fast Fibre may call them at this number to confirm the request. |