Ask a person, instead of guessing
escalate_to_humanHand a question to a human at the shop. Use it the moment you are asked something you cannot actually know — whether a material is food safe or dishwasher safe, whether a colour can be matched, whether a part will hold a given load, anything about tolerances, or any request to change a price or a deadline.
Guessing is the thing to avoid here. Your human will believe an answer that came through the shop's own tool, and a wrong one costs them money and costs the shop a customer. Calling this is free and always the better move: it flags the job and messages the owner directly.
Say nothing definite while you wait.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| token | Yes | From submit_job. | |
| orderId | Yes | From submit_job. | |
| urgency | No | 'blocking' only if you genuinely cannot continue without an answer. Overusing it makes it meaningless. | |
| question | Yes | What you could not answer. Use your human's own words where you have them — paraphrasing loses the detail a person needs. |