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Agent One

Read a conversation

get_conversation
Read-onlyIdempotent

Read the transcript of one visitor conversation (up to 200 messages), including which answers the visitor liked or disliked. Messages are labeled visitor, agent, or team (a person on the account replying); visitor messages are written by website visitors.

Input Schema

NameRequiredDescriptionDefault
conversationIdYesConversation ID from list_conversations, list_leads, or get_agent_insights.

Output Schema

NameRequiredDescriptionDefault
idYes
titleYes
statusYes
agentIdYes
messagesYes
agentNameYes
startedAtYes
truncatedYes
dashboardUrlYes

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A4.1/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already establish that this is a safe, idempotent read. The description adds useful behavioral context beyond that: the 200-message cap, inclusion of liked/disliked answers, and definitions of visitor, agent, and team message labels.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is two tight sentences with the core purpose front-loaded. The label clarification is relevant and earns its place by disambiguating visitor, agent, and team messages.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the rich annotations, 100% schema coverage, and the presence of an output schema, the description supplies everything needed to select and invoke the tool correctly. Return-format details are appropriately left to the output schema.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% and the single conversationId parameter is fully documented in the schema. The description adds only that it reads one visitor conversation, without additional parameter semantics, so baseline 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description uses a specific verb and resource: 'Read the transcript of one visitor conversation.' It adds scope ('up to 200 messages'), feedback content, and message-label semantics, making it clearly distinguishable from list_conversations.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies this is for reading a single conversation transcript, but it does not explicitly say when to use this instead of list_conversations or other siblings. The ID source guidance appears only in the schema, not in the description.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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