Skip to main content
Glama

List support tickets

list_support_tickets
Read-onlyIdempotent

List the support messages this user has sent, newest first.

Tool call template

This tool declares no required parameters. Add optional parameters from the input schema as needed.

{
  "id": 1,
  "jsonrpc": "2.0",
  "method": "tools/call",
  "params": {
    "arguments": {},
    "name": "list_support_tickets"
  }
}

Input Schema

NameRequiredDescriptionDefault
limitNo

Schema Changelog

Changes observed during successful MCP inspections.

  1. Added

TDQS

B3.3/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint, idempotentHint, openWorldHint=false and destructiveHint=false, so the safety profile is covered. The description adds two useful behavioral facts beyond that: results are scoped to the calling user and sorted newest first. It says nothing about pagination, whether more results exist beyond the limit, or what happens with an empty ticket history.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

A single ten-word sentence with the scope and ordering front-loaded and zero filler. Nothing could be removed without losing information.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple one-parameter read tool with rich annotations and no output schema, the description is close to sufficient, but it leaves the limit semantics and truncation behavior unexplained, and never hints at what fields a ticket row contains. Adequate rather than complete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The single `limit` parameter has 0% schema description coverage, so the schema carries only type/default/min/max with no stated meaning. The description never mentions the limit, its default of 20, or the maximum of 50, so it fails to compensate for the documentation gap even though the parameter's effect is guessable.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb and resource (list support tickets) plus scope (messages this user has sent) and ordering (newest first). No sibling in the list overlaps with support tickets, so the resource itself is adequately distinguishing, though no explicit sibling contrast is offered.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Usage is implied: an agent can infer this is the read path for the user's own support messages. There is no statement of when to use it versus alternatives, no prerequisites, and no exclusions, but with no competing sibling the risk of misselection is low.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Try in Browser

Glama MCP Gateway

Add one secure layer between your agents and this server.

Resources