Write a refund claim or hotel request
draft_refund_requestWrite the text for one of four requests, in en, ko, ja or zh: price_guarantee (claim to the booking site for the difference), date_change, goodwill_refund (for a non-refundable booking, with a reason) or checkin_request (upgrade, late check-out or breakfast, citing the lower price) to the hotel. Returns a short message for a chat or claim form and a full letter. The confirmation number and guest name are not accepted; they appear as placeholders in the text. With tracking_id, HotelRefund's recorded Agoda prices for the same dates are added to price_guarantee and checkin_request letters. The same letter can be saved as a PDF at refund_report_url.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| city | No | ||
| kind | Yes | ||
| perks | No | checkin_request: what to ask for. | |
| adults | No | Default 2. | |
| reason | No | goodwill_refund: why the stay cannot go ahead. | |
| check_in | Yes | YYYY-MM-DD. | |
| booked_on | No | Booking site. Required for price_guarantee; omit for a direct hotel booking. | |
| breakfast | No | Breakfast included in the booking. | |
| check_out | Yes | YYYY-MM-DD. | |
| lower_url | No | Link to the lower offer. | |
| room_type | No | ||
| hotel_name | Yes | ||
| paid_total | No | Total paid, taxes included. Required for price_guarantee. | |
| booked_date | No | YYYY-MM-DD. | |
| lower_total | No | Required for price_guarantee. | |
| tracking_id | No | Optional HotelRefund tracking for the same stay. | |
| new_check_in | No | date_change: requested new check-in, YYYY-MM-DD. Omit to ask which dates are possible. | |
| lower_seen_at | No | When the lower price was seen, e.g. 2026-10-02 14:30. | |
| new_check_out | No | date_change: requested new check-out, YYYY-MM-DD. | |
| paid_currency | No | ISO currency of paid_total. | |
| lower_currency | No | ||
| letter_language | No | Language of the text: en (default), ko, ja or zh. Usually the language the booking site or hotel reads. | |
| lower_price_site | No | Required for price_guarantee. | |
| cancellation_policy | No | ||
| lower_price_site_other | No |