ask_support
Ask posterly Support AI an authenticated question using posterly docs plus read-only account/post diagnostics for the caller workspace. Requires API auth and accounts:read + posts:read scopes. Human tickets are never opened on the first answer; ticket creation requires a follow-up in a continued conversation with an assistant answer plus request_human=true and confirm_escalation=true after explicit user confirmation.
Input Schema
TableJSON Schema
| Name | Required | Description | Default |
|---|---|---|---|
| post_id | No | Optional post ID to inspect directly. | |
| page_url | No | Optional posterly page URL for context. | |
| question | Yes | ||
| workspace_id | No | Workspace to inspect. Omit to use the API-key scoped workspace or personal workspace. | |
| request_human | No | Ask for human review. Does not create a ticket unless this is a follow-up in a conversation that already has an assistant answer and confirm_escalation is also true. | |
| conversation_id | No | Continue a previous support conversation. | |
| confirm_escalation | No | Must be true after explicit user confirmation that the previous assistant answer did not solve the issue. | |
| referenced_post_ids | No | Optional post IDs to include in read-only diagnostics. |