Update ticket
zammad_update_ticketDestructiveIdempotent
WRITE: change fields of ONE ticket: state, priority, owner (agent), group and/or title. Use names from zammad_list_ticket_states / zammad_list_ticket_priorities / zammad_list_groups. Pending states need pending_time. Never deletes, removes or merges (those states are refused). The instance's own triggers still run, so closing or reassigning a ticket can send the customer or agent a notification e-mail. PUT /api/v1/tickets/{id}.
Input Schema
TableJSON Schema
| Name | Required | Description | Default |
|---|---|---|---|
| group | No | Group name, e.g. Sales (subgroups as Sales::Europe). | |
| state | No | State name, e.g. open, closed, 'pending reminder'. | |
| title | No | New ticket title. | |
| owner_id | No | User id of the agent who should own the ticket. Id 1 is Zammad's 'no owner' placeholder. | |
| priority | No | Priority name, e.g. '3 high'. | |
| ticket_id | Yes | Zammad ticket id. | |
| pending_time | No | Required for the pending states: when the ticket reminds or closes, ISO 8601 with a timezone. |