Reply to ticket (e-mails the customer)
zammad_reply_to_ticketDestructive
WRITE: send a customer-visible reply on ONE ticket. THIS E-MAILS A REAL PERSON: the reply is delivered by e-mail to exactly ONE recipient and cannot be recalled. By default the recipient is the ticket's customer (looked up from the ticket); to may name one other single address. No cc, no bulk, no attachments. Needs an agent's token (a customer's token is refused). For an internal remark use zammad_add_internal_note. GET /api/v1/tickets/{id}, then POST /api/v1/ticket_articles with type=email, internal=false.
Input Schema
TableJSON Schema
| Name | Required | Description | Default |
|---|---|---|---|
| to | No | Optional: ONE recipient e-mail address. Default: the ticket customer's address. | |
| body | Yes | Reply text (plain text). | |
| subject | No | Optional subject (one line). Default: 'Re: <ticket title>'. | |
| ticket_id | Yes | Zammad ticket id. |