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Zammad MCP by usefulapi

List ticket priorities

zammad_list_ticket_priorities
Read-only

The ticket priorities of the instance (e.g. '1 low', '2 normal', '3 high') with ids. Use the names in zammad_update_ticket. GET /api/v1/ticket_priorities.

Input Schema

NameRequiredDescriptionDefault

No arguments

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A4/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true, destructiveHint=false and openWorldHint=true, so safety is covered. The description adds genuinely new behavioral context that annotations cannot: it is an instance-wide enumeration and it returns both names and ids, which matters because there is no output schema.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Three tight clauses with no filler; the resource and payload shape come first, then the downstream usage, then the endpoint. The endpoint path is arguably redundant for an agent but is a minor addition.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With no output schema, the description carries the burden of describing returns, and it does so by naming the fields (names with ids) and giving examples. For a trivial zero-parameter lookup this is complete, though a line on ordering or whether defaults appear would make it fully airtight.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The tool takes zero parameters, so per the rubric the baseline is 4. There is nothing for the description to disambiguate, and it does not mislead about inputs.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states a specific resource (ticket priorities of the instance) and shows concrete example values ('1 low', '2 normal', '3 high'), so an agent knows exactly what comes back. It does not explicitly contrast itself with the closest sibling (zammad_list_ticket_states), so it falls short of a 5.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

'Use the names in zammad_update_ticket' tells the agent precisely why and when to call this tool: to resolve priority labels before mutating a ticket. There is no when-not guidance or discussion of alternatives, but the primary usage context is unambiguous.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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