Create ticket
zammad_create_ticketDestructive
WRITE: create ONE new ticket for an EXISTING customer (by e-mail address or user id) in a group, with a first article recorded as written by the customer (type note or phone). It does not send an e-mail by itself, but the instance's triggers may (for example an automatic confirmation to the customer). It never creates new users. POST /api/v1/tickets.
Input Schema
TableJSON Schema
| Name | Required | Description | Default |
|---|---|---|---|
| body | Yes | First message of the ticket (plain text). | |
| group | Yes | Group name the ticket goes to, e.g. Users or Sales. | |
| state | No | Initial state name (default: new). | |
| title | Yes | Ticket title. | |
| subject | No | Subject of the first article (default: the title). | |
| customer | No | E-mail address of an existing customer. Give this or customer_id. | |
| owner_id | No | User id of the agent who should own the ticket. | |
| priority | No | Initial priority name (default: 2 normal). | |
| customer_id | No | User id of an existing customer. Give this or customer. | |
| article_type | No | Type of the first article: note (default) or phone. |