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Vision Helpdesk MCP by usefulapi

Update ticket status, priority, department or type

vision_update_ticket_property
DestructiveIdempotent

WRITE: confirm:true required. change one property of a ticket to another id: status, priority, department or type. Look the ids up first (vision_list_statuses and the like). Changing the department can change which statuses and priorities apply. ticket / update_properties.

Input Schema

NameRequiredDescriptionDefault
confirmYesRequired: confirm the exact change and any client-visible or email effects before setting true.
propertyYesWhat to change.
value_idYesThe id of the new status, priority, department or type.
ticket_idYesTicket id.

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A4.3/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already flag destructiveHint=true, idempotentHint=true and openWorldHint=true; the description adds real context beyond them by declaring the write nature and mandatory confirm:true, and by disclosing the cascade that changing department can alter which statuses and priorities apply. It does not itself spell out the client-visible/email side effects (that lives only in the confirm param description) or whether the change is reversible.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Front-loads the critical 'WRITE: confirm:true required' warning and keeps the whole thing to a few dense clauses. The trailing fragment 'ticket / update_properties.' is cryptic and reads like leftover scaffolding rather than an earned sentence.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a destructive 4-param mutation with no output schema, it covers the write confirmation, id-resolution prerequisite and the department cascade. Missing only a note on reversibility/rollback and what a successful call returns.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so baseline is 3, but the description earns a bump by explaining that value_id is an id that must be resolved via the list_* tools rather than a name, and by restating the property enum in human terms.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb and resource ('change one property of a ticket to another id') and enumerates the four allowed properties, which cleanly separates it from siblings like vision_assign_ticket_staff, vision_add_ticket_tag and vision_add_ticket_note that also mutate a ticket.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Gives an explicit prerequisite ('Look the ids up first (vision_list_statuses and the like)') and names the sibling lookup tools, plus a conditional warning about department changes affecting valid statuses/priorities. It stops short of stating when NOT to use this tool (e.g. tags/staff have their own tools), but the enumerated property list implies the boundary.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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