Update ticket status, priority, department or type
vision_update_ticket_propertyWRITE: confirm:true required. change one property of a ticket to another id: status, priority, department or type. Look the ids up first (vision_list_statuses and the like). Changing the department can change which statuses and priorities apply. ticket / update_properties.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| confirm | Yes | Required: confirm the exact change and any client-visible or email effects before setting true. | |
| property | Yes | What to change. | |
| value_id | Yes | The id of the new status, priority, department or type. | |
| ticket_id | Yes | Ticket id. |