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Vision Helpdesk MCP by usefulapi

List tickets

vision_list_tickets
Read-only

List tickets, with at most ONE filter: a ticket id, a status id, a department id or a folder (inbox, new, overdue, assigned, trash, spam, draft). Without a filter it lists the tickets the API user can see. Status ids come from vision_list_statuses. ticket / get_tickets.

Input Schema

NameRequiredDescriptionDefault
limitNoHow many results to return, 1-100 (default 25).
folderNoA ticket folder.
offsetNoHow many results to skip (default 0), for the next page.
status_idNoOnly tickets with this status id (vision_list_statuses).
ticket_idNoOnly this ticket.
department_idNoOnly tickets of this department id.
include_countNoAlso ask for the total count.

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A3.9/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already cover safety (readOnlyHint true, destructiveHint false), so the description adds the non-obvious behavioral facts: the single-filter constraint and the default visibility scope ('tickets the API user can see') when no filter is given. It says nothing about pagination or result shape, but limit/offset are documented in the schema.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Four short sentences, front-loaded with the operation and its key constraint; no filler. Minor redundancy: the folder values are repeated verbatim from the schema enum, and the trailing 'ticket / get_tickets' fragment is cryptic.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a 7-parameter, zero-required list tool with full schema coverage and no output schema, the description supplies the two things the schema cannot: the mutual-exclusion rule and the unfiltered default. What an agent gets back and how to page through it is left entirely to the schema.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the schema already explains limit, offset, include_count and each id parameter; that sets the baseline at 3. The description does add genuine cross-parameter meaning by declaring only one of ticket_id/status_id/department_id/folder may be used, which a per-property schema cannot express.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb+resource ('List tickets') plus the module of filtering allowed, and ends with the API resource hint 'ticket / get_tickets'. It is clear against generic siblings like vision_create_ticket or vision_get_ticket, but it never explicitly distinguishes itself from vision_list_tickets_by_tag, vision_list_tickets_by_label, or vision_search_tickets.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Gives a real usage rule that cannot be read off the schema: at most ONE filter may be supplied, and with no filter it lists everything the API user can see. It also routes the agent to vision_list_statuses for status ids. It stops short of naming when to prefer vision_search_tickets or the tag/label listers instead.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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