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Vision Helpdesk MCP by usefulapi

Get ticket

vision_get_ticket
Read-only

One ticket with its fields (status, owner, priority, department...) and its posts (the conversation). ticket / ticket_details.

Input Schema

NameRequiredDescriptionDefault
ticket_idYesTicket id (the number, not the reference).

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

B3.1/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true, destructiveHint=false, and openWorldHint=true, so the safety profile is covered. The description adds genuinely useful scope information by disclosing that the result bundles both the ticket fields and the conversation posts. However, it says nothing about behavior when the ticket id is missing/invalid or how large the posts payload might be, and with no output schema the return shape is only partially characterized.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The core sentence is short and front-loaded with the right information (single ticket, fields, posts). The dangling 'ticket / ticket_details.' fragment is unexplained noise that a reader cannot act on.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a one-parameter read tool with strong annotations this is close to sufficient — it says what comes back. It stops short of routing the agent away from the list/search siblings and gives no guidance on the common failure mode of an invalid or unknown ticket id.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100% and the schema already clarifies 'the number, not the reference', so the description is not obligated to explain the parameter. The cryptic 'ticket / ticket_details' tail could be read as hinting at accepted identifiers but is too ambiguous to add reliable meaning.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description identifies the resource precisely — a single ticket plus its fields and posts — which cleanly separates it from the list/search siblings that return collections. The verb is only implied ('One ticket with...') rather than stated as 'Get/retrieve', and the trailing 'ticket / ticket_details' fragment adds no clarity.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

There is no statement of when to use this versus vision_list_tickets, vision_search_tickets, or vision_get_client_summary, and no prerequisites mentioned. The only implicit guidance is that a ticket_id is required, which the schema already conveys.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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